Information Technology Technician – 22.5 hours/week – Permanent

Peterborough Family Health Team; Peterborough; On-site; CAD 56,000 - 64,000; Part time

Benefits offered by this job

HOOPP Pension Plan

Extended Health and Dental Plan

Life/Disability Insurance

Health Care Spending Account

Employee Assistance Program (EAP)

Job summary

The Peterborough Family Health Team is seeking a part-time IT Support Technician to deliver front-line technical support for PFHT and partner FHOs across Peterborough City and County. You will troubleshoot, install, and maintain devices, manage user access, and assist with system projects in a fast-paced clinical setting.

You will collaborate with the Information Technology Specialist and report to the Finance & Business Manager.

Qualifications

• Post-secondary IT education or related field; experience considered.
• Experience providing help-desk support in a professional environment.
• Experience troubleshooting computers, software, peripherals, networks, and user-access issues.
• Strong knowledge of Microsoft 365 applications and Windows-based environments.
• Experience working in healthcare and/or multi-site environments is asset.
• Experience supporting EMR systems or digital health applications is asset.

Responsibilities

• Provide timely remote and on-site technical support to PFHT employees, physicians, and staff within partnering FHOs.
• Troubleshoot hardware, software, telephone, connectivity, system access, and other day-to-day technology issues.
• Assist with installation, configuration, maintenance, and deployment of computers, printers, mobile devices, phones, and other technology equipment.
• Support user account setup, system access, permissions, and onboarding/offboarding.
• Escalate complex issues to the Information Technology Specialist.
• Travel between clinical locations to provide on-site IT support.
• Assist with equipment deployments, office changes, system implementations, and projects.
• Liaise with external vendors to resolve technical issues.
• Follow PFHT cybersecurity and privacy policies and procedures.

Skills

Troubleshooting

Customer service

Communication

Independence

Organization

Discretion

Stakeholder management

Education

Post-secondary IT education

Tools

Microsoft 365

Windows environments

EMR systems

Job description

October 1st, 2026

About The Peterborough Family Health Team

Peterborough Family Health Team (PFHT) is a collaborative primary care organization that works alongside family physicians and community partners to provide comprehensive, team-based care to the residents of Peterborough and Peterborough County. Our interdisciplinary team works together across multiple clinical sites.

PFHT supports clinical excellence, innovation, and digital health solutions that enhance patient care, improve provider workflows, and protect the privacy and security of health information.

Overview

The IT Support Technician works under the technical guidance of, and in collaboration with, the Information Technology Specialist and reports to the Finance & Business Manager. The incumbent provides front-line technical and operational support across PFHT and partners with Family Health Organizations (FHOs) in Peterborough and surrounding areas.

This is a permanent part-time position (.6 FTE; 22.5 hours per week) working throughout the City and County of Peterborough.

Key Responsibilities

Technical & End-User Support

• Provide timely remote and on-site technical support to PFHT employees, physicians, and staff within partnering FHOs.
• Troubleshoot hardware, software, telephone, connectivity, system access, and other day-to-day technology issues.
• Assist with the installation, configuration, maintenance, and deployment of computers, printers, mobile devices, phones, and other technology equipment.
• Support user account setup, system access, permissions, and technology-related onboarding and offboarding.
• Escalate complex or higher-level infrastructure, system, cybersecurity, and technical issues to the Information Technology Specialist.

FHO & Multi-Site Support

• Provide front-line IT support to partnering FHOs and physician offices throughout Peterborough City and County.
• Travel between clinical locations to provide troubleshooting, equipment setup, maintenance, and other on-site support.
• Support physicians and staff with day-to-day technology needs and help identify issues requiring further assessment by the Information Technology Specialist.
• Assist the Information Technology Specialist with equipment replacements, office changes, system implementations, and other technology projects.
• Liaise with external vendors as directed or required to resolve technical issues.

Systems & Infrastructure Support

• Assist the Information Technology Specialist with the ongoing support of computers, printers, phones, networking equipment, Microsoft 365, secure fax, and other technology infrastructure.
• Perform basic troubleshooting of wired and wireless networks, VPN access, internet connectivity, and related systems.
• Assist with equipment deployment, replacement cycles, technology inventory, and system documentation.

Clinical & Digital Health Systems

• Provide front-line technical support for EMR systems, clinical applications, and digital health tools.
• Assist with system access, upgrades, testing, implementation, and user support or training.
• Escalate system or workflow issues requiring advanced technical support and assist with resolution as directed.

Cybersecurity & Privacy

• Follow established PFHT cybersecurity, privacy, and information security policies and procedures.
• Assist with routine endpoint security, software updates, encryption, malware protection, and user access requirements.
• Identify and promptly escalation potential cybersecurity or privacy concerns to the Information Technology Specialist and/or appropriate organizational lead.
• Reinforce established cybersecurity practices when providing technical support to users.

Hours of work

Hours of service are pre-established per employment agreement and may require some evenings and weekends. Any deviation from the established schedule shall not negatively impact upon the provision of service to the patient population.

Qualifications

Education & Experience

• Post-secondary education in Information Technology, Computer Systems, Computer Science, or a related field; an equivalent combination of education and relevant experience will also be considered.
• Experience providing technical or help-desk support in a professional environment.
• Experience troubleshooting computers, software, peripherals, networks, and user-access issues.
• Strong technical knowledge of Microsoft 365 applications and Windows-based computing environments.
• Experience working in healthcare and/or multi-site environments is considered an asset.
• Experience supporting EMR systems or digital health applications is considered an asset.

Skills & Competencies

• Strong troubleshooting and problem-solving abilities.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues clearly to users with varying levels of technical knowledge.
• Ability to work independently and determine when issues require escalation.
• Strong organizational skills and ability to manage competing priorities.
• Comfortable working in a fast-paced clinical environment where timely technical support is important to operations and patient care.
• Demonstrated discretion when working with confidential information.
• Ability to establish effective working relationships with employees, physicians, and external partners.

Working Conditions

• In-person position based in Peterborough, Ontario.
• Regular local travel is required to provide on-site IT support to PFHT and partnering FHO locations throughout Peterborough City and County.
• Access to reliable transportation is required.
• Work is performed across a variety of clinical and office environments.
• Some physical activity may be required when installing, moving, or replacing computer and technology equipment.
• Occasional after-hours support may be required for system upgrades, implementations, or urgent technical issues.

Additional benefits of joining the Peterborough Family Health Team

• HOOPP Pension Plan
• Optional Extended Health and Dental Plan
• Life/Disability Insurance Plan
• Health Care Spending Account
• Employee Assistance Program (EAP)
• A provincial leader among Family Health Teams in Ontario
• Excellent team/office environment
• Multidisciplinary team expertise
• Organizational commitment to work-life balance

The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able, maintain full vaccination.

• Application deadline: October 15, 2026
• Hours: 22.5 hours/week - Monday to Friday
• Expected start date: November 16, 2026
• Job type: Permanent
• Salary: $56,490 to 63,590 annually

The Peterborough Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. The Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes. We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.