Information Technology Service Delivery Manager

The Mirillion Group; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in IT services is looking for a Service Delivery Manager in Toronto. This mid-senior level role involves overseeing project services, managing client onboarding, and leading a dynamic team. The ideal candidate has a strong background in project management, excellent communication skills, and a passion for leveraging technology to enhance service delivery.

Qualifications

• 3-5 years experience in project management or service delivery.
• Proficient in managing client expectations.
• Experience leading small teams and comfortable in hands-on roles.

Responsibilities

• Manage internal resources and remove team blockers.
• Coach team members and provide client updates.
• Troubleshoot client issues for timely resolutions.

Skills

Client relationship management

Project management

Team leadership

Communication

Technical awareness

Job description

Information Technology Service Delivery Manager

Information Technology Service Delivery Manager

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Our client is seeking a hands-on, client-focused Service Delivery Manager to lead their project services team. This is a high-impact role where you'll drive client onboarding, manage key projects, and lead a small, dynamic team. If you're energized by juggling people, priorities, and timelines—and thrive in a collaborative, entrepreneurial environment—this opportunity is for you.

What Makes This Role Different:

This isn’t a corporate PMO role. You’ll own the full lifecycle of service delivery—from scoping and planning to execution and client communications. There’s no project coordinator buffering the work. You’ll be the face of onboarding and project delivery.

Who We’re Looking For:

• 3–5 years of experience in project management, service delivery, or onboarding
• Proven experience managing client relationships and expectations
• Comfortable rolling up your sleeves and being hands-on
• Experience leading and coaching small teams (3–5 people)
• Passionate about using technology to improve service
• Enjoy working in a fast-paced, entrepreneurial setting

What You’ll Be Doing:

• Manage internal resources and remove team blockers
• Provide proactive communication and updates to clients
• Coach and support team members through challenges
• Troubleshoot client issues and ensure timely resolutions
• Track project milestones and adjust plans as needed
• Share weekly insights and wins with senior leadership

Ideal Background:

• Experience in a Managed Service Provider (MSP), IT services firm, or internal IT team preferred
• Familiarity with IT systems and terminology (you don’t need to be deeply technical—just tech-aware)
• Strong communication skills with a client-first mindset
• Interest or experience in AI-enabled tools and how they improve service delivery (a bonus, not required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services, IT Services and IT Consulting, and IT System Data Services

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