Information Technology Operations Manager

Cardata; Canada; On-site; CAD 80,000 - 120,000; Full time

Job summary

Cardata is building the infrastructure layer for vehicle reimbursement in North America. As IT Operations Manager, you will own all internal IT operations, security, and lifecycle management, partnering with the CFO and other teams to implement scalable systems.

You will be the go-to for employees, manage procurement, onboarding/offboarding, and drive automation while staying current on security best practices and SOC 2 controls.

Qualifications

• 5–8 years of IT operations experience, preferably in a high-growth SaaS company.
• Experience procuring software and hardware for internal use and managing vendor relationships.
• Strong working knowledge of Google Suite and administration.
• High degree of organization and time management; ability to manage multiple projects.

Responsibilities

• Be the main point of contact for all Cardata employees and resolve help desk inquiries and problems.
• Ensure day-to-day IT operations through proper monitoring and troubleshooting of IT systems and software.
• Manage all IT systems access and licenses; administer Google services and contracts.
• Own procurement of all equipment and maintain a centralized log of hardware.
• Partner with People and Culture to onboard/offboard employees and set up systems.
• Collaborate with Engineering to implement IT security controls and SOC 2 compliance processes.
• Identify automations to reduce manual work and drive efficiencies.
• Stay up to date on operational IT and security best practices.

Skills

IT operations experience

Vendor management

Organization & time management

Adaptability

IT security best practices

Education

Bachelor’s degree in Business, Information Systems, IT, or related field

Tools

Google Suite

Google Suite Admin

Job description

At Cardata we are building the infrastructure layer for vehicle reimbursement.

Our platform combines software, automation, and operational services to help companies run compliant, scalable vehicle programs across North America.

We’re a high-ownership team that moves quickly, solves real operational complexity, and values people who can turn ambiguity into execution. If you enjoy building, improving systems, and working closely across product, operations, and customer teams, you’ll do well here.

As the IT Operations Manager you will be the go-to person for all things about our IT Operations at Cardata.

We are searching for someone with a knack for breaking down complex concepts and effective troubleshooting, who will quickly resolve issues related to employees’ software or hardware, and ensure that our teams are set up for continued success.

You will work with the CFO to identify opportunities to improve management and operations of our internal systems. As a continuous learner, you will constantly stay abreast of changes related to Cardata systems and security, and bravely bring forth new ideas for improvements.

What you will do

• Be the main point of contact for all Cardata employees and provide timely resolution to help desk related inquiries, requests, and problems.
• Ensure the successful day-to-day operations of Cardata through proper monitoring and troubleshooting of all IT systems and software.
• Manage all systems and access for organizational IT systems and software.
• Serve as the main administrator for Google, and manage licenses and contracts for all IT systems and software.
• Own the procurement of all equipment and maintain a centralized, up to date log of all hardware, both in the office and distributed.
• Partner with the People and Culture team to manage the onboarding and offboarding of employees to Cardata systems (I.e. training, hardware procurement, and system set-up).
• Partner with the Director of Engineering to implement and maintain IT security and controls to ensure that Cardata systems and information is secure and protected.
• Oversee the SOC 2 compliance audit process and ensure adherence to controls throughout the year.
• Identify and implement automations to reduce manual work and drive efficiencies.
• Stay up to date on operational IT and security best practices.

What you will bring

• 5-8 years’ experience supporting IT operations, preferably in a high-growth SaaS company
• Experience procuring software and hardware for internal use, and managing vendor relationships to ensure a consistent supply of required equipment
• Strong working knowledge of Google Suite, preferably with experience managing administration
• High degree of skill in organization and time management, with an ability to manage multiple projects and requests simultaneously
• High degree of adaptability and flexibility
• Knowledge of IT systems and security best practices
• Post-secondary education in Business, Information Systems, IT, or another related field

Nice-to-haves

• Experience in SOC and ISO certification process
• Experience supporting systems migration
• Experience working in a distributed/ remote first environment

Compensation

In line with Ontario’s Pay Transparency legislation, the salary range for this role is $80,000 – $120,000 CAD annually, based on experience, skills, and alignment with the role requirements.

This is a vacant position, and we are hiring with intention and seeking someone who will bring new perspective, contribute meaningfully to the team, and grow with the organization.

Why you’ll love working at Cardata:

We’ll be honest — Cardata isn’t for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you’ll fit right in.

You’ll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.