IT Operations Manager

Cardata; Toronto; Remote; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work and flexible hours

Mentorship and development

Extended medical & dental benefits

Healthcare spending account

Health & Wellness Spending Account

Employee assistance program (EAP)

Flexible time off

Job summary

Cardata is seeking an IT Operations Manager to be the go-to for all IT operations, supporting employees with software and hardware issues and ensuring smooth daily operations.

You will collaborate with the CFO to improve internal systems, stay current on security changes, and drive improvements across Cardata's technology stack and processes.

Qualifications

• 4–8 years' experience supporting IT operations in a high-growth SaaS environment.
• Experience procuring software and hardware for internal use and managing vendor relationships.
• Strong knowledge of Google Suite and administration responsibilities.
• Excellent organization and time management with multiple projects.
• High adaptability and flexibility.
• Knowledge of IT systems and security best practices.
• Post-secondary education in Business, Information Systems, IT, or related field.

Responsibilities

• Be the main point of contact for all Cardata employees and provide timely resolution to help desk inquiries, requests, and problems.
• Ensure successful day-to-day operations through monitoring and troubleshooting of IT systems and software.
• Manage all systems and access for organizational IT systems and software.
• Serve as the main administrator for Google, and manage licenses and contracts for all IT systems and software.
• Own procurement of all equipment and maintain a log of hardware, both in office and distributed.
• Partner with People and Culture to onboard/offboard employees to Cardata systems (training, hardware procurement, setup).
• Partner with Director of Engineering to implement IT security and controls for data protection.
• Oversee SOC 2 compliance audit process and ensure controls are followed throughout the year.
• Identify and implement automations to reduce manual work and drive efficiencies.
• Stay up to date on operational IT and security best practices.

Skills

IT operations management

Vendor management

Google Admin

Time management

Adaptability

IT security best practices

Team collaboration

Education

Post-secondary education in Business, Information Systems, IT, or related field

Tools

Google Suite

Job description

Cardata is where driven people make an outsized impact. We're a small but mighty team transforming how businesses manage vehicle reimbursement - replacing outdated programs with smart, automated solutions.

Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we're building toward that vision every single day.

Join us and you'll find challenge, growth, and the chance to deliver real impact - helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.

As the IT Operations Manager, you are the go-to person for all things about our IT Operations at Cardata.

We are searching for someone with a knack for breaking down complex concepts and effective troubleshooting, who will quickly resolve issues related to employees' software or hardware, and ensure that our teams are set up for continued success. You will work with the CFO to identify opportunities to improve management and operations of our internal systems. As a continuous learner, you will constantly stay abreast of changes related to Cardata systems and security, and bravely bring forth new ideas for improvements.

What you will do

• Be the main point of contact for all Cardata employees and provide timely resolution to help desk related inquiries, requests, and problems.
• Ensure the successful day-to-day operations of Cardata through proper monitoring and troubleshooting of all IT systems and software.
• Manage all systems and access for organizational IT systems and software.
• Serve as the main administrator for Google, and manage licenses and contracts for all IT systems and software.
• Own the procurement of all equipment and maintain a centralized, up to date log of all hardware, both in the office and distributed.
• Partner with the People and Culture team to manage the onboarding and offboarding of employees to Cardata systems (I.e. training, hardware procurement, and system set-up).
• Partner with the Director of Engineering to implement and maintain IT security and controls to ensure that Cardata systems and information is secure and protected.
• Oversee the SOC 2 compliance audit process and ensure adherence to controls throughout the year.
• Identify and implement automations to reduce manual work and drive efficiencies.
• Stay up to date on operational IT and security best practices.

What you will bring

• 4-8 years' experience supporting IT operations, preferably in a high-growth SaaS company
• Experience procuring software and hardware for internal use, and managing vendor relationships to ensure a consistent supply of required equipment
• Strong working knowledge of Google Suite, preferably with experience managing administration
• High degree of skill in organization and time management, with an ability to manage multiple projects and requests simultaneously
• High degree of adaptability and flexibility
• Knowledge of IT systems and security best practices
• Post-secondary education in Business, Information Systems, IT, or another related field

Nice-to-haves

• Experience in SOC and ISO certification process
• Experience supporting systems migration
• Experience working in a distributed/ remote first environment

Compensation

In line with Ontario's Pay Transparency legislation, the salary range for this role is $80,000 - $120,000 CAD annually, based on experience, skills, and alignment with the role requirements. This is a vacant position, and we are hiring with intention and seeking someone who will bring new perspective, contribute meaningfully to the team, and grow with the organization.

Why you'll love working at Cardata

We'll be honest - Cardata isn't for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you'll fit right in.

You'll be surrounded by driven teammates who genuinely care - about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.

What we offer in return for you bringing your best

• Remote work and flexible working hours
• Mentorship and development opportunities (to help you achieve your career goals!)
• Extended medical & dental benefits
• Healthcare spending account
• $3,000 annual Health and Wellness Spending Account to support your overall wellbeing
• Employee assistance program (EAP)
• Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self- identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidentiality file.

As set forth in Cardata's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

"disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

"recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

"active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

"Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.