information technology (IT) support technician

PHtD IMMIGRATION SERVICES INC; St. Albert; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Analyst to join their team. This role involves providing essential support to users facing technical difficulties, ensuring seamless access to computer networks, and maintaining a comprehensive log of issues and solutions. The ideal candidate will possess strong organizational skills and the ability to manage time effectively, contributing to the overall efficiency of the team. If you are proactive and enjoy solving problems, this is an exciting opportunity to grow your career in a supportive and dynamic environment.

Qualifications

• Education in a non-university program lasting 3 months to less than a year.
• Experience of 1 to 7 months in a relevant field.

Responsibilities

• Provide technical support and access to computer networks.
• Maintain a log of problems and solutions for future reference.
• Set up and install equipment and software for users.

Skills

Customer Service

Problem-Solving

Time Management

Initiative

Organizational Skills

Education

College or CEGEP certificate

Job description

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience: 1 to less than 7 months

Tasks:

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Personal suitability:

• Accurate
• Initiative
• Organized
• Time management

Work Term: Permanent