information technology (IT) support technician

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience: 1 to less than 7 months

Tasks:

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Personal suitability:

• Accurate
• Initiative
• Organized
• Time management

Work Term: Permanent