information technology (IT) support technician

Government of Canada; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government organization in Mississauga seeks a Technical Support Specialist to provide on-site assistance with computer networks and systems. Responsibilities include giving access to networks, resolving user difficulties, and managing incidents. The ideal candidate must hold a college diploma and have 1-2 years of experience. This position offers benefits such as health care and dental plans, requiring work to be completed at the physical location with no remote options.

Benefits

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Qualifications

• 1 year to less than 2 years of experience.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Manage incidents.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits