Information Technology Infrastructure Manager

Keilhauer; Toronto; On-site; CAD 90,000 - 115,000; Full time

Job summary

A leading company in the design-focused contract furniture manufacturing sector is seeking an IT Infrastructure Manager. The role entails leading infrastructure efforts to maintain system stability and security, managing a dedicated support team, and driving innovation through strategic technology leadership. Ideally suited for candidates with strong technical skills and leadership experience, this position offers the chance to make a significant impact on the organization’s IT framework.

Qualifications

• 2+ years of experience as an IT specialist or in a leadership role.
• Advanced technical knowledge in server infrastructure and cloud systems.
• Familiarity with ERP systems and product lifecycle management tools.

Responsibilities

• Ensure availability and performance of business-critical systems.
• Lead IT infrastructure projects and optimize security measures.
• Oversee help desk operations for effective support.

Skills

Technical knowledge in server infrastructure

Networking

Scripting/automation

Cloud systems

Disaster recovery

Incident response

Interpersonal skills

Communication skills

Education

Post-secondary degree or diploma

PMP certification or equivalent

Tools

Syteline

Windchill

SQL

O365

Veeam

Commvault

FortiGate

Cisco

Job description

Job Title : IT Infrastructure ManagerStarting Salary Range : $90k - $115k (based on experience)About the Company : KeilhauerFounded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. The company produces seating and tables that enhance communication and engagement in various spaces such as meeting rooms, collaboration areas, lobbies, and lunchrooms. Keilhauer is internationally recognized for award-winning design and high environmental standards.About the Role : We are seeking a proactive and hands-on IT Infrastructure Manager to lead our infrastructure and support team. This role is crucial in ensuring the stability, security, and scalability of our IT systems while overseeing help desk operations. The IT Infrastructure Manager will work closely with the Head of Technology to develop and implement infrastructure strategies, manage a team of skilled professionals, and maintain high availability of systems. The role also includes overseeing IT projects, managing vendor relationships, and ensuring financial accountability within the department. This position requires flexibility to be available during off-hours for system maintenance and emergency support.Primary Responsibilities : Business Continuity & Critical SystemsEnsure the availability, performance, and security of business-critical systems (Syteline, Windchill, SQL, O365).Develop and maintain backup, disaster recovery, and incident response plans (Veeam, Commvault).Oversee help desk operations, ensuring timely issue resolution and continuous improvement of support processes.Monitor and refine ticketing system performance to enhance user satisfaction.Maintain an on-call rotation for critical system support.Strategic Technology Leadership & InnovationAssess emerging technologies, industry solutions, and vendor offerings to enhance infrastructure, security, and business operations.Proactively recommend tools, platforms, and automation strategies to optimize efficiency.Lead IT infrastructure projects, ensuring they align with business goals, are delivered on time, and within budget.Provide insights to leadership on infrastructure performance, trends, and investment opportunities.Manage software licensing and vendor compliance, ensuring adherence to EULA requirements.Infrastructure Management & SecurityDesign, implement, and maintain IT infrastructure, including servers, storage, networking, and cloud services.Optimize system performance and reliability through proactive monitoring and automation.Lead network security, ensuring protection from internal / external threats, including firewall (FortiGate, Cisco) and security best practices.Regularly assess vulnerabilities and implement risk mitigation strategies.Ensure wired / wireless networks and converged infrastructure are secure and scalable.Team Leadership & Growth MindsetManage a team of three, setting expectations, mentoring, and conducting performance reviews.Foster a culture of continuous learning, innovation, and personal development.Encourage a proactive mindset, empowering the team to suggest and implement improvements.Lead by example, providing hands-on support when necessary while developing the team’s technical capabilities.Qualifications : 2+ years of experience as an IT specialist or in a similar leadership role.Post-secondary degree or diploma.PMP certification or equivalent project management experience.Advanced technical knowledge in server infrastructure, networks, scripting / automation, and cloud systems.Proven experience with disaster recovery, backup solutions, and incident response.Familiarity with ERP systems, product lifecycle management tools, and databases.Certifications such as ITIL, CISSP, or other relevant credentials preferred.Excellent interpersonal and communication skills in both written and spoken English.Valid driver’s license, own vehicle, and valid insurance.Working Conditions : This role is primarily performed in an office environment, with some functions conducted in manufacturing facilities. The position requires frequent interaction through face-to-face contact, email, and phone communications. The candidate must be available during off-hours for urgent system maintenance, upgrades, and incident response.How to Apply : If this role sounds like a fit for you, please send your resume to [emailprotected] and tell us why you would be a great addition to our team! Please note that only those selected for further consideration will be contacted.

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