Customer Service Representative (Clerk 3)

The Government of Nova Scotia; Boylston; On-site; CAD 2,187,000 - 2,447,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Vacation and leave

Job summary

The Government of Nova Scotia is seeking a Clerk 3 in Guyborough, Nova Scotia, to perform complex clerical tasks under minimal supervision within the Department of Natural Resources.

The role emphasizes data entry, document preparation, and filing, with collaboration across internal teams and external partners. A related training/background supports independence and professional client service.

Qualifications

• Proficiency in data entry and in the use of office software (Word, Outlook, Excel, PowerPoint).
• Completion of secretarial/office administration training or equivalent preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Compile and prepare complex reports from multiple data sources.
• Prepare letters, memoranda, and reports for approval and follow up on issues.
• Maintain filing systems and records for audit and compliance.
• Interact with internal and external stakeholders to resolve routine queries.
• Support optional duties and provide client-focused service under supervision.

Skills

Data entry

Microsoft Office

Communication

Interpersonal skills

Education

Secretarial/office administration training

Tools

Word

Outlook

Excel

PowerPoint

Job description

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Competition # : 49811

Department:Natural Resources

Location:GUYSBOROUGH

Type of Employment:Permanent

Union Status: NSGEU - NSPG

Closing Date:17-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Nova Scotia is rich in natural resources – including biodiversity, forests, geological resources, provincial parks and the land we manage. The Department of Natural Resources is responsible for the development, management, conservation and protection of forest, mineral, parks and wildlife resources and the administration of the province's Crown land. Together we are working with Nova Scotians to build a better future through sustainable natural resource management as we all benefit from the natural health and wealth of the province.

About Our Opportunity

Working under minimal supervision, you will perform a variety of responsible and complex clerical assignments requiring independent analysis, exercise of judgement, and a detailed knowledge of procedures, rules, acts and regulations. You will perform duties involving more technical clerical tasks.

Primary Accountabilities

Some of your key responsibilities will include:

• Compiling complex reports and drawing data from a variety of sources from within and outside of the work group.
• Preparing reports from statistical and financial information to ensure management receives appropriate information in an accurate and timely manner.
• Maintaining statements, accounts, and database records within established procedures, taking appropriate action to secure or make payment or resolve discrepancies.
• Preparing letters, memoranda, and reports for approval, while following up on pending issues.
• Maintaining filing system of original source documents for audit and other legal or organizational requirements.
• Dealing with internal clients or external sources, such as clients or suppliers, to resolve non-routine queries and problems.

As the Clerk 3, you will report to the Manager.

Qualifications and Experience

This may be the right opportunity for you if you have four (4) years of related experience. An equivalent combination of training and experience will be considered.

The successful candidate should also:

• Be eligible to act as a Commissioner of Oath in accordance with the Notaries and Commissioners Act for Administering Oaths.
• Have strong communication and interpersonal skills and the ability to present information in a clear, concise manner (both verbally and written).
• Have proficiency in data entry and in the use of a variety of computer applications including: Word, Outlook, Excel, Power Point.

You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service. You have exceptional and organizational skills and the ability to prioritize tasks and meet deadlines under pressure. You exercise considerable initiative and judgement and can recognize and respond to urgent situations appropriately. Additionally, you possess a high level of diplomacy, tact, confidentiality, and professionalism. To be successful in this role you must be able to work independently with minimal supervision.

The following are considered assets:

• Completion of secretarial/office administration training/program.
• Experience and/or training in radio communication.
• Knowledge and experience with the department/government financial processes and policies.
• Familiarity with many department/government programs, regulations, statutes, and procedures.
• Working knowledge of time entry using SAP or a similar program.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, Benefits for government employees.

Additional Information

This is a permanent, full-time position based in GUYSBOROUGH, Nova Scotia.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.

Pay Grade: CL 18

Salary Range: $1,848.39- $2,068.11Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed to [e-mail].