Information Specialist - Concurrent Outpatient Medical Psychosocial Addiction Support Service

Ocean State Job Lot; Toronto; On-site; CAD 55,000 - 70,000; Part time

Job summary

A leading organization in mental health is seeking a part-time Information Specialist to support their addiction services. This role involves assisting clients in accessing the necessary resources and information, requiring strong communication and organizational skills. Ideal for candidates with a health-related background and a passion for mental wellness.

Benefits

Flexible working hours

Contributing to innovative mental health initiatives

Qualifications

• Bachelor's degree in health-related field required.
• Two years of related experience required.
• Experience in mental health and knowledge of addiction treatment programs preferred.

Responsibilities

• Support clients through intake, assessment, and referral processes.
• Conduct phone screens and risk assessments.
• Manage database and appointments related to the program.

Skills

Interpersonal skills

Organizational skills

Communication skills

Analytical skills

Education

Bachelor's degree in a health-related discipline

Tools

I-CARE

Excel

Database software

Job description

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

About camh

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

About camh

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

About camh

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

Information Specialist - Concurrent Outpatient Medical Psychosocial Addiction Support Service

Through its core values ofCourage, Respect and Excellence, CAMH is implementing its Strategic Plan:Connected CAMH,to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental HealthisHealth.

To learn more about CAMH, please visit their website at:www.camh.ca .

To view our Land Acknowledgment, please clickhere .

The Centre for Addiction and Mental Health (CAMH) is seeking a part-time, contract (15 months) Information Specialist to work in the Concurrent Outpatient Medical Psychosocial Addiction Support Service (COMPASS) to support specialized initiatives, including The Next Chapter project. Reporting to the Manager, the successful candidate will provide support to the service by working with the inter-professional team to help serve clients as they move through the intake, assessment and referral processes. Responsibilities include receiving referrals; gathering collateral information; answering clinical information calls or questions for clients and service providers; conducting phone screens, and risk assessments as needed; scheduling appointments; database management; data entry and analysis; chart review & audit; wait times and wait list management; administration of referrals; and assistance with clinical program needs. The Information Specialist will work effectively and strategically with program staff and various internal and external stakeholders, and possess an in-depth knowledge of relevant addiction treatment programs both in CAMH and the community, including their eligibility criteria, treatment model, and referral process. Occasional responsibilities will include coverage of reception desks, crisis support, and other related duties as assigned. A commitment to high quality of customer service is required. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is Monday to Friday 9am-5pm, and some flexibility and evening hours may be required.This position is located at 1001 Queen Street West.

The successful candidate will possess a Bachelor’s degree in a health related discipline combined with two years of related experience. Experience in mental health and/or addiction is also an asset, as will be knowledge of risk factors for clients with addictions and experience in supporting clients who may call in crisis. You will have proficiency with I-CARE, word processing, Excel and database software packages and ability to learn new computer software systems. Excellent interpersonal, written and verbal communication, interviewing and organization skills and the ability to work effectively in a fast-paced dynamic team environment are required. You will have sound analytical and problem-solving skills and must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be detail-oriented, flexible, adaptable and customer-service oriented. Previous experience working or volunteering in a health services or academic setting would be an asset. Familiarity with electronic health records is essential as is an understanding of medical terminology. The candidate will possess the ability to work with individuals of diverse ethno racial and cultural backgrounds. Bilingualism (French/English) or proficiency in a second language would be an asset.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Métis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions.We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us.If you believe you need a reasonable accommodation to search for a job opening or to apply for a position, please contact us by emailing [e-mail] or calling 416 535 8501 x 32400. Please note that we will not respond to any calls or emails related to employment inquiries.

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