Information Centre Assistant

Comox Valley Regional District; Courtenay; On-site; CAD 42,000 - 60,000; Part time

Benefits offered by this job

Employer-paid benefits

Job summary

Comox Valley Regional District is hiring a casual Information Centre Assistant to deliver front line customer service and clerical support. You will handle payments, receipts and daily deposits, while updating manuals and filing systems.

The role includes organizing common spaces and assisting other branches as needed. The ideal candidate is a strong communicator, team player, and detail-oriented, capable of handling a noisy environment and multiple tasks during 8:00 am–5:00 pm, Monday to

Qualifications

• Minimum six months to one year of general administrative support experience.
• Experience in cash handling and payments processing in a computerized system.
• Post-secondary office administration training or certificate.

Responsibilities

• Provide front line customer service at the Information Centre.
• Process payments, issue receipts and balance daily deposits.
• Perform clerical duties and update manuals and filing systems.
• Support other branches and maintain common spaces and bulletin boards.

Skills

Strong communicator

Collaborative

Customer service

Attention to detail

Multitasking

Microsoft Office

Cash handling

Office administration

Education

Office administration training

Tools

Microsoft Word

Excel

Adobe Acrobat

SharePoint

Job description

Information Centre Assistant

Casual/on-call

Are you naturally collaborative, service-oriented and community-focused? Do you want to make a difference in your community and be part of an organization that has a direct impact on the quality of life of residents in the Comox Valley? At the Comox Valley Regional District (CVRD) we are committed to fostering a respectful, inclusive, equitable and diverse workplace which is representative of the community we serve.

Our core values-collaboration, service, accountability and sustainability help guide us in everything we do. If you share our commitment and values, please consider applying with us.

In addition to the Comox Valley being an attractive geographic location to live and play, rich in rural agriculture, vibrant urban development, meandering coastline and dramatic mountains, working at the CVRD provides work/life balance through flexible work options, competitive salary and wages, employer-paid benefits package, and municipal pension plan. At the CVRD we value continual learning and growth and support employees’ development through technical, professional, and leadership training.

Working with the CVRD is a plus for everyone. To learn more, visit our website at www.comoxvalleyrd.ca/about/careers/work-cvrd

We are accepting applications for a casual Information Centre Assistant to join our Corporate Services team. The Information Centre Assistant provides efficient and effective front line customer service, clerical, and administration assistance to the general public and staff of the CVRD. Reporting to the Manager of Corporate Records and Information, the primary responsibilities of this role include:

• Greeting customers at the Information Centre, answering the main switchboard, directing inquiries and providing information;
• Maintaining an awareness of all meetings, events, advertising etc. concerning the regional district in order to provide accurate information to the public;
• Receiving and processing payments (including issuing dog licenses, transit passes and processing permits), entering payments into a financial system and issuing receipts;
• Balancing and reconciling money received and preparing a bank deposit on a daily basis;
• Receiving and distributing incoming mail, faxes and courier packages and processing outgoing mail and courier items;
• Performing a variety of clerical support duties including updating manuals, electronic filing, ensuring bulletin board and brochure displays are in order and up-to-date, and ordering supplies;
• Organizing and maintaining the board room, staff lunch room and other common space, keeping areas clean and in functional order;
• Providing clerical support to other branches as needed.

Our ideal candidate is:

• A strong communicator with a warm and welcoming approach;
• Collaborative and team-oriented;
• Courteous and tactful, with the ability to effectively respond to complaints when required;
• Detail-oriented with the ability to utilize proper grammar, punctuation and spelling, process and reconcile payments and accurately record data;
• Able to cope with a noisy environment, multiple demands and interruptions;
• Experienced in providing administrative support with over six months up to one year of directly related experience performing general administrative support duties, customer service, cash handling in a computerized setting, and interacting with the general public;
• Educated in office administration including completion of a six month up to one-year office administration course from a recognized post-secondary institution following high school graduation;
• Comfortable using office equipment such as folding and mail machines, copiers, fax machines and laminators;
• Familiar with financial administration systems with the ability to process payment transactions, enter sales data into a financial system, prepare receipts, balance and reconcile payments received;
• Knowledgeable in the practices and processes involved in local government office administration;
• An advanced user of Microsoft Office Suite, with emphasis on word processing and Excel. Strong utilization skills with Adobe Acrobat, electronic filing and SharePoint applications;
• Available on both a scheduled and call-in basis to provide vacation and other relief coverage and assistance with various projects between the hours of 8:00 am and 5:00 pm Monday through Friday. Note: as this position is casual/on-call there is no guarantee of hours.

A valid BC Class 5 driver’s license is required for this role. Successful candidates will be required to consent to a Canadian Criminal Record Check.

This is a CUPE Local 556 position with a current wage rate of $36.84 per hour plus 10 per cent in lieu of benefits and sick leave with vacation pay prorated.

The closing date for this position is August 31, 2026 at 3:00 pm

We appreciate all applications; however, only short-listed candidates will be contacted. If your application is shortlisted, you will be contacted in a timely manner to arrange an interview. Virtual or in-person interviews are available.

The CVRD respectfully acknowledges the land on which it operates is on the unceded traditional territory of the K’ómoks First Nation, the traditional keepers of this land.

The CVRD is committed to providing a safe, respectful and inclusive work environment. We celebrate diversity and welcome applications from all qualified candidates.