Information and Registration Assistant

MacEwan University; Edmonton; On-site; CAD 44,000 - 64,000; Full time

Job summary

MacEwan University is seeking an Information and Registration Assistant for a full-time continuing position on campus in Edmonton. The role focuses on responsive service for current and prospective students, handling inquiries about admissions, registration, fees, and records with accuracy and empathy.

You will use the student information system to verify statuses, process transactions, and guide students through steps.

Qualifications

• Post-secondary diploma focused on records, data management, administration, or customer service.
• Minimum 1 year of customer service or administrative support experience.
• Registrar's Office experience or online registration knowledge is an asset.

Responsibilities

• Assist students across the full lifecycle and navigate university systems.
• Respond to inquiries with accurate information and timely resolution.
• Guide applicants using MacEwan's site and Academic Calendar.
• Verify status in the student information system and explain next steps.
• Enter data for fee assessments, transcripts, and registrations.
• Troubleshoot student records and coordinate with staff to resolve issues.
• Process incoming mail and intake transcripts and admissions documents.
• Support onboarding of new employees with training.

Skills

Analytical skills

Communication skills

Customer service

Empathy and diplomacy

MS Office

SIS knowledge

Education

Diploma in records/data management or related

Tools

PeopleSoft Campus Solutions

Job description

Full-Time Continuing (35 hours per week) MSU Band C (Steps 1-8): $24.256 - $35.272 per hour. $44,146 - $64,196 per annum (Based on 35 hours per week). August 26, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities. Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking an Information and Registration Assistant for a full-time continuing opportunity with our Information & Registration Services department in the Office of the University Registrar (OUR).

The Information and Registration Assistant provides responsive, empathetic, and professional service to current, former, and future students while focusing on accuracy, collaboration, integrity, and resolution. You will serve as first point of contact in relation to all services provided by the OUR including general information, admissions, registration, fees, financial aid, and student records, as well as general information for other University services. You will be responsible for responding to a large volume of inquiries and processing transactions via phone, email, and front counter interactions.

Key responsibilities include:

• Servingstudents throughout the full student life cycle, helping them navigate the University systems/processes, and empowering them to use services and resources that are available tothem;
• Respondingto each inquiry using the available resources to provide appropriate, accurate,and satisfactoryresolution;
• Using the MacEwan website and Academic Calendar as the main source for information, guidingapplicants and students on how to access and navigate the resources and services available across theUniversity;
• Using the student information system, verifying and explaining status related to admissions, registration, fees, and convocation, then providing students with guidance on next steps;
• Using the student information system and electronic student file, completingdata entry and processing for fee assessments and payments, transcript requests, registration transactions, and student personal informationchanges;
• Reviewingstudent accounts and enrollment history to troubleshoot issues with student records or registration and then coordinatingwith a Functional Analyst as needed to understand and resolve issues before guidingstudents on nextsteps;
• Attendingto all incoming mail for the Office of the University Registrar, distributing documents toappropriate staffand departments;
• Checkingand domicilingall incoming transcripts and other admissions documentation; and
• Assistingandsupporting withtheon-boardingof new employees, including job shadowing and training.

Skills

You will have:

• Strong analytical, technical, problem-solvingabilities;
• Excellent communicationskills;
• A commitment to providing exemplary customerservice;
• The ability to serve a diverse population in an empathetic, professionalmanner;
• The ability todemonstrateflexibility, patience, empathy, and tact in a dynamicenvironment;
• The ability to work independently and collaboratively in a fast-pacedenvironment;
• An aptitude for accuracy andthoroughness;
• Competency in Microsoft Office Suite and navigating other computer programswith theability to perform intermediate toadvanced-leveltasks;
• The ability to assimilate andretainnew informationcontinuously; and
• Knowledge of PeopleSoft Campus Solutions or another Student Information Systemwould be consideredan asset.

Qualifications

• A minimum of a post-secondary diploma with a focusinrecords/data management, administration, or customer service.
• A minimum of1 year customer service or administrative support.
• Experience working in a Registrar's Office and/orknowledge of online registration systems would be consideredanasset.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Union Collective Agreement.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non-HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at [e-mail] or phone [phone].

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.