Information and Referral Specialist

Wiikwemkoong Unceded Territory; Northeastern Ontario; On-site; CAD 75,000 - 92,000; Full time

Job summary

Wiikwemkoong Child and Family Services seeks an Information and Referral Specialist to serve as the first point of contact for families, providing program information and support. The role involves intake, referrals, and maintaining confidential client records within the caseworks system.

The position emphasizes cultural safety, collaboration with community partners, and alignment with Anishinaabe values. In-office location in Wiikwemkoong is required.

Qualifications

• Post-secondary education in Social Services, Human Services, or related field.
• Strong communication skills and the ability to document accurately.
• Excellent organizational skills and attention to detail.
• Familiarity with case management systems is an asset.

Responsibilities

• Serve as the first point of contact for families, responding to phone, email, and in-person inquiries with clear, accurate program information.
• Complete intake and demographics forms, identify presenting needs, and initiate appropriate referrals.
• Track, document, and follow up on referrals while maintaining accurate, confidential client records in the caseworks system.
• Collaborate with program teams and community partners to support coordinated service delivery.
• Participate in team meetings and updates to share insights and support services.

Skills

Strong communication

Documentation

Organizational skills

Education

Post-secondary education in Social Services

Tools

Case management systems

Job description

Nakiiwin Azheyaaksin

Information and Referral Specialist

Wiikwemkoong Child and Family Services is seeking qualified individuals to fill the position of Information and Referral Specialist. Wiikwemkoong Unceded Territory (WUT) Child and Family Services oversees and advocates for child and family matters by following the principals and ethics of Wiikwemkoong’s Gchi Naaknigewin, Wiikwemkoong’s Children’s Bill of Rights and Wiikwemkoong Community Standards. This will ensure the services are culturally appropriate to support the community’s children and families in alignment with Anishnaabe values and practices. The Information and Referral Specialist will report directly to the Team Supervisor – Screening Team.

RESPONSIBILITIES

• Serve as the first point of contact for families, responding to phone, email, and in-person inquiries with clear, accurate program information.
• Complete intake and demographics forms, identify presenting needs, and initiate appropriate referrals aligned with program guidelines.
• Track, document, and follow up on referrals while maintaining accurate, confidential client records in the caseworks system.
• Collaborate with program teams and community partners to support seamless service coordination and positive working relationships.
• Participate in team meetings, case discussions, and Screening Team updates to share insights and support coordinated service delivery.
• Provide culturally safe services that respects Anishinaabe values, community protocols, and ongoing cultural learning.

REQUIREMENTS

• Post-secondary education in Social Services, Human Services, or related field (or equivalent experience).
• Experience working with Indigenous children, youth, families and communities, with an understanding of Anishinaabe culture, values, and community dynamics.
• Knowledge of child development, child welfare systems, and trauma-informed care.
• Strong communication, documentation, and organizational skills.
• Knowledge of child and family services programs, community resources, and referral processes.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Proficiency in documentation and data entry; familiarity with case management systems is an asset.
• Familiarity with local resources and services within Wiikwemkoong and surrounding area.
• Valid driver’s license, and access to a reliable vehicle.

Salary: $83,851.00 (Grade 8, Step 1) Location: In-Office Wiikwemkoong

Posting: November 9, 2026 Date: November 30, 2026

Confidential: Information and Referral Specialist – Child and Family Services

Box 112 19A Complex Drive

Wiikwemkoong Unceded Indian Reserve

Wiikwemkoong ON P0P 2J0

[e-mail]