Information and Paging Clerk

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Job summary

Winnipeg Regional Health Authority in Manitoba is seeking a frontline Patient Services representative to support Shared Health's patient communications. The role requires one year of related experience (call centre or reception) and a Certificate in Communication and Customer Service is preferred.

You will handle high-volume inquiries across multiple shifts in a 24/7 environment, perform fast data entry, and communicate clearly in English while delivering courteous service to patients and the

Qualifications

• 40 wpm typing speed and basic alpha-numeric data entry
• Microsoft Word, Excel and Outlook proficiency
• Superior command of English, both spoken and written
• Excellent customer service and telephone skills
• Ability to work independently across multiple shifts in a 24/7 environment
• Experience communicating with patients, public and staff

Responsibilities

• Assist patients and public through call centre and reception duties
• Convey information accurately using paging systems and office software
• Maintain data records with attention to detail
• Support health-care operations with courteous, professional communication

Skills

Customer service

Telephone skills

Interpersonal communication

Multitasking

English proficiency

Medical terminology

Data entry

Education

Certificate in Communication and Customer Service

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Already a Manitoba health-care employee?

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Experience

• One-year related experience (call centre, secretarial/reception, or other related experience or equivalent combination of training and experience).
• Prior experience in a health care setting preferred.

Education (Degree/Diploma/Certificate)

• Certificate in Communication and Customer Service preferred.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Minimum of 40 wpm, basic alpha-numeric data entry skills, and medical terminology (pass mark 75%) required.
• Computer skills required including Microsoft Office (Word, Excel and Outlook).
• Superior command of English (oral and written) and superior interpersonal communication skills required.
• Must have excellent customer service (communication) skills and good telephone skills (including diction and telephone manner).
• Ability to adapt readily to emergency situations and to work independently with minimal supervision throughout multiple shifts is required.
• Ability to work in and cope with stressful situations.
• Courteous and respectful when interacting with patients, the general public and other staff.
• Ability to communicate effectively using the overhead, internal and external paging systems.
• Frequent contact and communication with patients, visitors, the general public, outside agencies and hospital staff including health care professionals.
• Working knowledge of windows, email, word-processing and database applications required.

Physical Requirements

• Ability to work days, evenings, nights and weekends in a 24/7 work environment.
• Fast-paced position involves constant verbal communication and contact with the public and patients.
• Sitting for extended periods of time and continuous use of a computer and paging system.
• Manual dexterity required including twisting, bending and sitting for extended periods of time.
• Ability to retain knowledge throughout daily tasks and responsibilities.
• Good memory retention is an asset.
• Must be able to perform more than one function concurrently (strong ability to multi-task).
• Must be able to deal with difficult situations in a calm manner when dealing with the public.
• Demonstrated ability to work productively through frequent interruptions and variations in temperature.
• Represent the Shared Health/HSC organization in a diplomatic and professional manner to the general public, staff, volunteers and patients.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.