Information and Early Resolution Officer (Clerk 4)

Government of Nova Scotia; Halifax; On-site; CAD 1,000 - 3,000; Full time

Job summary

The Government of Nova Scotia is seeking an Information and Early Resolution Officer to join their Labour Standards team. This temporary role involves providing information about legislation, processing applications, and supporting audit functions. Ideal candidates will have strong communication skills, a commitment to diversity, and proficiency in Microsoft Office applications. The position offers a competitive salary and benefits, with a focus on creating an inclusive workplace.

Benefits

Pension

Health insurance

Dental insurance

Life insurance

Qualifications

• High School Education plus five years of related experience or an acceptable equivalent.
• Strong interpersonal and communication skills.
• Commitment to equity, diversity, and inclusion.

Responsibilities

• Respond to inquiries via phone and email about legislation and complaint processes.
• Process recruiter license and employer registration applications.
• Facilitate early resolution of complaints through discussions.

Skills

Interpersonal skills

Communication skills

Critical thinking

Problem-solving

Adaptability

Education

High School Education

Tools

Microsoft Office

Excel

Outlook

Job description

Information and Early Resolution Officer (Clerk 4)

Join to apply for the Information and Early Resolution Officer (Clerk 4) role at Government of Nova Scotia .

Competition # : 46088

Department : Labour, Skills and Immigration

Location : HALIFAX

Type of Employment : Temporary

Union Status : NSGEU - NSPG

Closing Date : 27-May-25 (Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

The Labour Standards team manages the Labour Standards Code and related regulations, ensuring the rights and responsibilities of provincially regulated employers and workers in Nova Scotia. We also oversee licensing and registration to protect vulnerable foreign workers.

Our goal is to help people understand and comply with legislation and to provide a fair, accessible dispute resolution system. We are committed to creating a safe, supportive, and inclusive workplace culture.

About Our Opportunity

As an Information and Early Resolution Officer, you will provide information about the Code and regulations, process applications, and support audit and complaint resolution functions. You will report to the Manager, Foreign Worker Program.

Primary Responsibilities

• Respond to inquiries via phone and email, providing clear and accurate information about legislation and complaint processes.
• Process recruiter license and employer registration applications following guidelines.
• Administer self-audits to assess employer compliance.
• Perform data entry and administrative duties related to licensing and registration.
• Facilitate early resolution of complaints through discussions with involved parties.

Qualifications and Experience

High School Education plus five years of related experience or an acceptable equivalent. Strong interpersonal and communication skills, with experience handling difficult individuals. Commitment to equity, diversity, and inclusion. Proficiency in Microsoft Office applications, especially Excel and Outlook. Critical thinking and problem-solving skills, with initiative to improve processes. Professional, respectful, and adaptable demeanor.

Assets

• Multilingual abilities (verbal and written).
• Experience applying policies, legislation, or regulations.

Additional Information

This is a temporary position expected to end on December 31, 2025. The role offers benefits such as pension, health, dental, life insurance, and more. Salary is bi-weekly, ranging from $1,934.21 to $2,139.34. We encourage applications from diverse groups and provide an employment equity statement. This position is part of the bargaining unit and initially restricted to current civil service employees.