Information and Early Resolution Officer (Clerk 4)

The Government of Nova Scotia; Halifax; On-site; CAD 1,000 - 3,000; Full time

Job summary

The Government of Nova Scotia is seeking an Information and Early Resolution Officer to provide public information about labour standards and assist with licensing applications. This temporary position requires strong communication skills and a commitment to equity and inclusion. The role involves responding to inquiries, processing applications, and facilitating complaint resolutions in a supportive environment.

Benefits

Defined Benefit Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Short and Long Term Disability

Vacation

Employee and Family Assistance Programs

Career Development

Engaging Workplace

Qualifications

• Five years of related experience in an office or professional environment.
• Ability to explain complex information clearly.

Responsibilities

• Respond to inquiries about legislation and complaint processes.
• Process recruiter licence and employer registration applications.
• Facilitate early resolution of complaints.

Skills

Interpersonal Skills

Communication Skills

Critical Thinking

Problem Solving

Education

High School Education

Tools

Microsoft Excel

Microsoft Outlook

Job description

Department : Labour, Skills and Immigration

Location : HALIFAX

Type of Employment : Temporary

Union Status : NSGEU - NSPG

Closing Date : 27-May-25 ( Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

The Labour Standards team is responsible for the Labour Standards Code and related regulations, which set out the basic rights and responsibilities of provincially regulated employers and workers in Nova Scotia. The legislation also establishes a licensing and registration framework to protect vulnerable foreign workers recruited for employment in Nova Scotia.

We help people understand and comply with our legislation and provide a fair, accessible and responsive dispute resolution system.

We know our work can be challenging and often deals with people in difficult situations − we strive to create a safe, supportive and inclusive workplace culture.

About Our Opportunity

As an Information and Early Resolution Officer you will be responsible for providing the public with information about the Code and regulations. You will assist in processing recruiter licence and employer registration applications. As well, you will support the division’s audit and complaint resolution functions.

This position reports to the Manager, Foreign Worker Program.

Primary Accountabilities

In this role you will :

• Respond to a high volume of phone and email inquiries, ensuring clear, accurate and consistent information is provided about our legislation and complaint process.
• Process recruiter licence and employer registration applications in accordance with established guidelines.
• Administer self-audits to assess employers’ compliance with the legislation.
• Perform data entry and other administrative functions in relation to the licensing and registration process.
• Facilitate early resolution of complaints, which involves discussing the complaint with the parties and exploring whether the matter can be resolved without an investigation.

Qualifications and Experience

You have High School Education plus five years of related experience in an office or professional environment. An acceptable equivalent combination will be considered.

You have good interpersonal and communication skills and a proven ability to explain complex information in a way that people can easily understand. You have experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, showing empathy, and remaining calm and respectful. You demonstrate an understanding of, and commitment to, equity, diversity, and inclusion.

You are conscientious about − and accurate with − your work and have well developed time management and organizational skills to effectively manage competing priorities in a busy work environment. You are comfortable using Microsoft applications including Excel and Outlook and effectively use these tools to help you work more efficiently. You are a critical thinker and problem solver who takes initiative to identify opportunities to improve the way things are done.

You consistently maintain a respectful, professional, and courteous manner with colleagues and clients. You are flexible and adaptable and demonstrate a willingness to take on any task required to help the team provide timely quality service to the public.

Assets for this role include :

• Multilingual (verbal and written).
• Experience applying policies / legislation / regulations.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here : Benefits for government employees .

Additional Information

This is a TEMPORARY employment opportunity with anticipated end date of December 31, 2025 . The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace : our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

Pay Grade : CL 22

Salary Range : $1,934.21- $2,139.34Bi-Weekly

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link :

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed to