Indigenous Support Worker - HSC Adult Emergency Department Community Hub

Shared Health-Soins Communs; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

Shared Health in Winnipeg is seeking an Indigenous Support Worker for the HSC ED Community Hub to provide culturally grounded, trauma‑informed support to First Nations, Inuit and Métis patients, families and community members in the ED.

You will work with an interdisciplinary team, linking patients to health, social and cultural resources, supporting discharge planning, and helping relatives navigate services in a busy, in-person role.

Qualifications

• Post-secondary education in a related field is required.
• Combination of relevant education and experience may be considered.
• Lived experience is an asset.

Skills

Indigenous culture knowledge

Interpersonal communication

MS Office

English proficiency

Time management

Confidentiality

Judgement & problem-solving

Education

Post-secondary education

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

The Indigenous Support Worker – HSC Adult Emergency Department Community Hub (EDCH) provides culturally grounded, trauma-informed, relationship-based support to First Nations, Inuit and Métis patients, families and community members accessing the Health Sciences Centre Adult Emergency Department Community Hub (EDCH).

Working as part of an interdisciplinary team and in partnership with Indigenous community organizations, the Indigenous Support Worker serves as a trusted bridge between Indigenous relatives, the emergency department, health- care providers and community-based services. The position supports individuals experiencing complex social circumstances, including houselessness, substance use, mental health concerns, social isolation and barriers to accessing health and social services.

The Indigenous Support Worker provides low-barrier, compassionate and culturally safe support that recognizes each person's dignity, autonomy, lived experience and readiness for change. The position assists relatives to navigate the health- care system, access community resources, participate in discharge planning, and establish connections to ongoing health, social, cultural and community supports.

The role contributes to the EDCH's goal of improving the experience and outcomes of Indigenous relatives while supporting reduced emergency department length of stay, reducing barriers to care, facilitating safe transitions from the emergency department and strengthening connections to community-based services.

THIS IS A DESIGNATED INDIGENOUS COMPETITION, OPEN TO INDIGENOUS APPLICANTS. Applicants are required to self-declare and those selected for an interview will be asked interview questions related to the designation.

Shared Health is committed to equity in our hiring and employment practices. This includes a commitment to increasing representation of Indigenous people at all levels of our workforce. We encourage Indigenous individuals to apply and/or to contact the Indigenous Health Team / Lead or Indigenous HR Lead at [e-mail].

Experience

• Related experience in a health care setting is preferred.
• Healthcare system navigation experience is preferred.
• Customer service or social services experience is an asset.
• Knowledge of federal, provincial, municipal and Indigenous resources accessible in community.
• Lived experience is an asset.

Education (Degree/Diploma/Certificate)

• Post-secondary education in a related field is required.
• A suitable combination of relevant education and experience may be considered.

Certification/Licensure/Registration

Not applicable

Qualifications And Skills

• General knowledge of medical terminology is preferred.
• Knowledge and understanding of Indigenous culture, health issues impacting Indigenous communities, the social determinants of health, and the impact of intergenerational trauma, is required.
• Effective interpersonal communication skills with the ability to work in partnership with healthcare professionals, all levels of staff, patients and families, required.
• Thorough knowledge of Windows based programs (Microsoft Word, Excel, PowerPoint, Outlook) and the Internet.
• Ability to read, write, speak and understand English.
• Ability to independently prioritize workload and stay organized is required.
• Demonstrated good judgement and problem-solving skills are required.
• Ability to maintain a high level of confidentiality is required.

Physical Requirements

Not applicable

City

Winnipeg

Employer

Shared Health

Site

Shared Health - Health Sciences Centre

Department / Unit

SH IH - HSC ED Community Hub

Job Stream

Non-Clinical

Union

Non Union

Anticipated Start Date

ASAP

FTE

1.00

Anticipated Shift

Days;Evenings;Nights;Weekends

Work Arrangement

In Person

Daily Hours Worked

7.75

Annual Base Hours

2015

We have a unique ability to work together to make health care better.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.