Indigenous Health Navigator (Support Line)

Primary Care Alberta; Calgary; On-site; CAD 35,000 - 59,000; Full time

Job summary

Primary Care Alberta seeks an Indigenous Health Coordinator to support the Indigenous Support Line across Alberta. You will receive calls, build culturally safe relationships, provide information and referrals, and coordinate with team members to manage concerns.

This role requires knowledge of Indigenous histories and trauma-informed practice, along with strong computer and system-navigator skills. The position is on-site at Southport Tower (Calgary) with a dayshift pattern, and supports First

Qualifications

• Completion of one of the following programs: Some post-secondary education, preferably in a health-related field.
• Three years of work experience with Indigenous people.
• Indigenous applicants only per Alberta Human Rights Act (Section 11).
• Knowledge of Alberta Indigenous communities and local Indigenous culture.

Responsibilities

• Receive calls from Indigenous peoples seeking care in Alberta and health professionals supporting Indigenous peoples.
• Build relationships with callers and provide culturally appropriate information and resource referrals.
• Transfer to other team members within the ISL program to manage concerns and/or complex mental health or substance use issues.
• Navigate the health care system and collaborate with multiple teams and external partners.
• Utilize multiple electronic platforms with strong computer skills.

Skills

Cultural safety

Anti-racist practices

Active listening

Relationship building

Trauma-informed practice

Typing / computer skills

Education

Some post-secondary education

Degree in humanities/health care/social sciences

Tools

Office 365 applications

Genesys

Connect Care

Job description

Primary Care Alberta seeks an Indigenous Health Coordinator to support the Indigenous Support Line across Alberta. You will receive calls, build culturally safe relationships, provide information and referrals, and coordinate with team members to manage concerns.

This role requires knowledge of Indigenous histories and trauma-informed practice, along with strong computer and system-navigator skills. The position is on-site at Southport Tower (Calgary) with a dayshift pattern, and supports First