Indigenous Health Coordinator

Primary Care Alberta; Calgary; On-site; CAD 35,000 - 59,000; Full time

Job summary

Primary Care Alberta seeks an Indigenous Health Coordinator to support the Indigenous Support Line across Alberta. You will receive calls, build culturally safe relationships, provide information and referrals, and coordinate with team members to manage concerns.

This role requires knowledge of Indigenous histories and trauma-informed practice, along with strong computer and system-navigator skills. The position is on-site at Southport Tower (Calgary) with a dayshift pattern, and supports First

Qualifications

• Completion of one of the following programs: Some post-secondary education, preferably in a health-related field.
• Three years of work experience with Indigenous people.
• Indigenous applicants only per Alberta Human Rights Act (Section 11).
• Knowledge of Alberta Indigenous communities and local Indigenous culture.

Responsibilities

• Receive calls from Indigenous peoples seeking care in Alberta and health professionals supporting Indigenous peoples.
• Build relationships with callers and provide culturally appropriate information and resource referrals.
• Transfer to other team members within the ISL program to manage concerns and/or complex mental health or substance use issues.
• Navigate the health care system and collaborate with multiple teams and external partners.
• Utilize multiple electronic platforms with strong computer skills.

Skills

Cultural safety

Anti-racist practices

Active listening

Relationship building

Trauma-informed practice

Typing / computer skills

Education

Some post-secondary education

Degree in humanities/health care/social sciences

Tools

Office 365 applications

Genesys

Connect Care

Job description

Our team is seeking an Indigenous Health Coordinator to support the Indigenous Support Line, which is a provincial telephone support service available to Indigenous peoples in Alberta. In this role, you will support First Nations, Metis and Inuit across Alberta including those in Treaty 6, Treaty 7, and Treaty 8 and the Metis Settlements. To be successful in this role, you will use your knowledge of Indigenous communities through the province and resources available to respond to callers needs using culturally safe, strength-based approaches. The selected candidate will be expected to work on-site to facilitate effective team collaboration and deliver optimal health link services.You will support system navigation, facilitate connections to cultural supports, provide supportive listening and warm walk alongs to other members of the team.The Indigenous Health Coordinator is the first person our callers will hear when they call, so we require competencies such as cultural safety and anti-racist practices, knowledge of Indigenous histories (e.g., intergenerational trauma, systemic racism, 60’s scoop), trauma-informed practice, and skills in relationship building, and active listening. Strong technical skills are required (e.g., typing while being spoken to) and comfort using multiple electronic platforms. This position collaborates with many different teams within Primary Care Alberta, other health agencies, and external partners.This position will be part of Primary Care Alberta effective November 18, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Description:

As the Indigenous Health Coordinator, you will be receiving calls from Indigenous peoples seeking care in Alberta and health professionals supporting indigenous peoples, building relationships with callers, providing culturally appropriate information and/or resource referrals, and transferring to other team members within the ISL program to help manage concerns and complaints and/or more complex mental health or substance use concerns. The IHC must be comfortable with interacting with other health care professionals and navigating the complexities within the system. This position requires competencies in cultural safety and anti-racist practices, along with a strong understanding of Indigenous histories and contemporary realities within Alberta.

• Union: Exempt
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 27-OCT-2026
• Date Available: 30-NOV-2026
• Temporary End Date: 30-NOV-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $25.63
• Maximum Hourly Salary: $42.71
• Vehicle Requirement: Not Applicable

• Classification: Coordinator
• Union: Exempt
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 27-OCT-2026
• Date Available: 30-NOV-2026
• Temporary End Date: 30-NOV-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $25.63
• Maximum Hourly Salary: $42.71
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of one of the following programs: Some post-secondary education, preferably in a health-related field. Equivalent combination of education and experience may be considered. 3 years of work experience with Indigenous people.

Additional Required Qualifications:

As a bona fide occupational requirement, and under Section 11 of the Alberta Human Rights Act, only Indigenous applicants will be considered. We encourage Indigenous candidates to self- identify. Knowledge of Alberta Indigenous communities and experience in local Indigenous culture. Good understanding of the geographical challenges in accessing certain services such mental health/addiction resources, internet, and phone. Broad knowledge of Indigenous history and cultures within Alberta. High degree of cultural competence as it relates to collaborating with Indigenous peoples. Understand the politically sensitive nature of working with multiple culturally diverse individuals and groups. Advanced computer skills essential, including working knowledge of the following: Office 365 applications; Genesys (computer-based phone software); Connect Care. Ability to learn and utilize multiple electronic platforms concurrently.

Preferred Qualifications:

Degree in humanities, health care and/or social sciences preferred. Ability to speak or understand any of the Indigenous languages spoken within the territories of Treaty 6, Treaty 7, Treaty 8 or the Otipemisiwak.

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Calgary Zone PCA, Calgary, Southport Tower