Inbound Sales and Customer Representative

Fairstone; Montreal; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Fairstone is seeking an Inbound Sales and Customer Representative for its Montreal office. The role involves assisting customers over the phone with credit card activations and ensuring they receive the best service possible. The company offers competitive salaries, professional development opportunities, and a hybrid working model, making it an exciting opportunity for those looking to build a career in sales and customer service.

Benefits

Hybrid work model

Professional Development opportunities

Employee discounts

Education Support up to CAD 3,000

Competitive base salary with incentives

21 paid days off

Up to 6% pension program

Comprehensive benefit package

Shift premiums for flexible hours

Qualifications

• Fluency in both French and English is mandatory.
• Solid computer skills with a willingness to learn.
• Understanding of credit cards is advantageous.

Responsibilities

• Understand customer needs and provide tailored service.
• Maintain up-to-date knowledge of products and services.
• Document customer interactions accurately within systems.

Skills

Communication

Customer service

Sales

Bilingualism (French and English)

Job description

Our team is seeking our next Inbound Sales and Customer Representative to join our Montreal team.

At Fairstone we don’t hire experience only, we hire attitude!

If you are willing to learn, we are willing to invest in your future! We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us!

No cold calling! As an Inbound Sales and Customer Representative, you will be taking calls from existing clients who are looking to activate their credit card. This position consistent of role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional product to match their need.

AT FAIRSTONE WE RECOGANIZING YOUR HARD WORK AND CARE ABOUT YOUR WELLBEING!

WHAT WE OFFER OUR TEAMS:

• Hybrid work model: We require 1 day a week in our Montreal office. Why? Because when you join Fairstone, you not only join a team, but you also join a family that wants to succeed! (3 days during the first few weeks of training purposes).

• Professional Development: Paid training, free eLearning courses to give you an opportunity to build your customer service, sales, leadership skills and more.

• Employee discounts; Phone plans, gym membership and many retailers such as perkopolis!

• Education Support up to 3,000$

• Competitive base salary, with multiple incentive programs to increase your total compensation.

• We offer 21 paid days a year: 3 weeks’ vacation and an additional of 6 wellness days off.

• Up to 6 % pension program: Company will put a 3% into a RESP account, and an additional, up to 3% to match your contribution.

• Comprehensive benefit package: Dental and medical benefits adjustable to your needs (with access to virtual healthcare)

IN ADDITION, WE OFFER SHIFT PREMIUMS AND FLEXIBLE SHIFTS !

• 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8am - 5:00pm

• AND 10% shift premium (of regular hourly rate) will be paid for all hours worked on Saturdays.

Operating hours are wonderful! Monday – Friday 8am to 8pm and Saturday 9am – 5pm

YOUR ROLE AS A FAIRSTONE REPRESENTATIVE:

• Strive to understand customer’s situation and recognize the customer’s needs

• Maintain a high level of competitive and product knowledge

• Provide quality service that will exceed customer expectations

• Maintain a high level of confidentiality

• Accurately document customer interactions within the appropriate systems

• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

QUALIFICATIONS

• Must be able to communicate and write fluently in both French and English. We service Clients across Canada which requires proficiency in both languages. (50% English and French)

• Self-motivated in an independent work environment

• Solid computer skills and an aptitude for learning new software

• An understanding of credit cards is an asset

• More importantly: Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

If you are seeking a long-term exciting permanent employment in a strong financial growing company, join us today!

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time Job Type:Permanent