Inbound Reception Administrator

Peninsula Employment Services Limited; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in human resources solutions seeks a Reception Administrator for their Toronto office. This role involves managing phone calls, ensuring exceptional customer service, and supporting administrative tasks. The ideal candidate will have strong communication skills, attention to detail, and a background in office administration.

Benefits

Day off on your birthday

Enhanced Benefits with Health and Dental Coverage

RRSP Matching Program

Downtown Location near Union Station

Vacation Days increase after 2 and 5 years

Qualifications

• Minimum 2 years experience in office administration or similar role.
• Familiarity with CRM software, preferably Salesforce.
• Proficient in MS Office.

Responsibilities

• Answer a high volume of inbound calls maintaining response rates.
• Enter information onto the CRM system and relevant logs.
• Track and compile data collected as needed.

Skills

Communication skills

Customer service

Attention to detail

Education

Minimum 2 years experience in Office administration

Tools

Salesforce

MS Office (Word, Excel)

Job description

About Us

Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions including employment relations advice, and health and safety advice to small and medium-sized businesses located throughout Canada. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 1,500 people globally. Peninsula opened its Canadian office in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta and British Columbia.

The Role of Reception Administrator

Job Purpose: An opportunity has arisen in the Sales Team for the appointment of a Reception Administrator. This role is 5 days on-site out of our Downtown Toronto office.

Job Overview: Your duties will be primarily focused on providing a first-class telephone service to our clients and prospects, ensuring the callers needs are assessed and dealt with in accordance with protocols.

Day-to-Day Duties and Responsibilities

• To answer a high volume of inbound calls whilst maintaining response rates and in accordance with agreed standards.
• To ensure records are accurate by entering information onto the CRM system (Salesforce) and other relevant logs and computer systems, where necessary.
• To evaluate each request made over the phone and allocate them accordingly.
• To ensure the highest level of customer service is adhered to.
• To ensure client and prospect confidentiality is maintained.
• Develop strategies and materials to assist with training needs where necessary.
• Conduct training with new starters where necessary.
• Provide additional administrative support, as required.
• Track and compile data collected where needed.
• Performs other duties as assigned by supervisor which are directly related to the responsibilities of this position.
• Effectively communicate with leadership on various matters.
• To establish and maintain efficient working relationships with colleagues and clients.
• Ensuring coverage is always maintained in order to meet expectations.

Education/Experience

• Minimum 2 years’ experience in Office administration or similar role
• Familiarity with CRM software (Salesforce experience an asset)
• Proficiency in MS Office (Word, Excel)

What you Bring to the Team

• Ability to prioritize, multitask, handle challenges and work as a team
• Above average interpersonal, oral and written communication skills
• A methodical approach and attention to detail
• Excellent phone etiquette and professionalism

Why work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location (Right near Union Station)
• Vacation Days increase after 2 and 5 years’ service

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.