Inbound Member Support Specialist

Costco Wholesale Canada Ltd.; Ottawa; Hybrid; CAD 36,000 - 44,000; Full time

Job summary

Costco Wholesale in Ottawa, Ontario is seeking friendly and customer-service oriented inbound contact centre agents to join our growing team. You will assist Costco.ca customers by phone and email, researching inquiries and guiding online ordering while maintaining courteous, accurate communication.

We value flexibility, strong communication, and organizational skills in a fast-paced environment. Training and coaching are provided to help you reach targets and deliver outstanding member service.

Qualifications

• Customer-focused and service-oriented.
• Strong written and verbal communication.
• Able to research and resolve inquiries effectively.

Responsibilities

• Responds to member inquiries by phone and email for Costco.ca deliveries in a courteous, professional manner.
• Documents actions and conversations in the member record and call system logs.
• Acts as a liaison between members, vendors, buying and operations teams.
• Uses problem-solving skills, tact and discretion to address concerns.
• Escalates calls to a supervisor when needed.
• Handles a high volume of emails and calls.
• Meets department inbound contact goals daily.
• Verifies addresses, phone numbers, purchased items, and quantities.
• Maintains quality and consistency of written and oral communications.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Attention to detail

Multitasking

Tools

Gmail

Google Drive

Online ordering systems

Job description

Costco Wholesale in Ottawa, Ontario is seeking friendly and customer-service oriented inbound contact centre agents to join our growing team. You will assist Costco.ca customers by phone and email, researching inquiries and guiding online ordering while maintaining courteous, accurate communication.

We value flexibility, strong communication, and organizational skills in a fast-paced environment. Training and coaching are provided to help you reach targets and deliver outstanding member service.