Sales Manager

Glentel Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Costco operates The Wireless Kiosk in Canada and seeks a Business Sales Manager to lead a high-performing team at the Toronto West kiosk. You will drive performance through strong leadership, coaching, and accountable execution, ensuring member-first service and sustainable results.

Based in the Toronto West region, you will recruit, onboard, and develop top talent, foster collaboration with Costco management, and execute the business strategy with discipline.

Qualifications

• 5+ years of meaningful management experience in a dynamic, customer-relationship focused environment.
• Proven track record of identifying, hiring, onboarding, and developing top talent.
• Strong leadership, accountability, and coaching skills.
• Ability to build trusted partnerships with Costco management and warehouse leadership.
• Comfortable addressing challenges directly and making difficult decisions when needed.

Responsibilities

• Build and lead a high-performing team aligned to goals, expectations, and accountability.
• Recruit, hire, onboard and develop top talent aligned with culture, values, and strategy.
• Set clear expectations and foster a team-first culture where all employees contribute to kiosk success.
• Coach Advisors through meaningful feedback and development conversations, fostering a positive and accountable culture.

Skills

Team leadership

Recruiting & development

Coaching & feedback

Performance management

Cross-functional collaboration

Job description

About Us

As Canada’s # 1 retailer of cell phones, The Wireless Kiosk @Costco operates inevery Costco warehouse across Canada. Our highly trainedAdvisors complement the way that Costco takes care of its members - byproviding unbiased solutionsto some of the most well informed, engaged, affluent, andloyal consumers in the country. So, if we are serving the best, it standsto reason that we only hire the Best of the Best.

Business Sales Manager

Costco is one of the best rated and managed companies in theworld and have a reputation for taking care of each and every one of theirmembers, so it is critical that we find leaders who can fit into their culture.This pivotal leadership role is responsible for driving performance throughstrong leadership, talent selection, coaching, accountability, and disciplinedexecution. More than delivering sales results, this leader can createsustainable success by developing a high-performing team that embodies Costco’svalues and member-first culture. The Business Sales Manager creates anenvironment where all team members clearly understand what is expected of them,and are able to support our strategy, working collaboratively toward sharedgoals, and taking collective ownership of the kiosk’s success.

Success in this role requires balancing strong peopleleadership with business results and requires fostering trustedrelationships that enhance the member experience and drive long-term businessresults.

Please note that this position is based in the Toronto West region. Further details will be shared in the nextsteps.

WhatYou'll Excel At

• Building and leading a high-performing team aligned around clear goals, expectations, andaccountability.
• Recruiting, hiring, onboarding& developing top talent aligned with our culture, values, andstrategy.
• Setting clear expectations andfostering a team-first culture where all employees contribute to themutual success of the kiosk.
• Coaching Advisors throughmeaningful feedback and development conversations, fostering a positiveand accountable culture
• Proactively performance manageemployees to quickly address any misalignments.
• Strengthening trustedpartnerships with Costco management and warehouse leadership.
• Driving sustainable businessresults through disciplined execution, talent development, andaccountability to key performance metrics
• Leading teams through changewhile keeping employees engaged and focused on results.
• Identifying and developingadvisors into future leaders.

You Can

• Stand behind aproven track record of identifying, hiring, onboarding, and developing toptalent.
• Show 5+ yearsof meaningful management experience in a dynamic, fast-paced, customerrelationship focused environment
• Inspire highperformance through coaching, accountability, communication, recognition,and leadership
• Foster strongrelationships with customers, business partners, and stakeholders at alllevels through integrity, consistency and actions that earn respect
• Be comfortableaddressing challenges directly, having “Real” conversation with advisors,making difficult decisions when needed, and upholding high standards
• Thrive inenvironments that value collaboration, accountability, continuousimprovement, and a member-first mindset
• Be confidentleading through change and helping teams navigate evolving businesspriorities while challenging complacency