Inbound Customer Service Representative

MaRayTech Consulting Ltd.; Bedford; On-site; CAD 35,000 - 50,000; Full time

Job summary

MaRayTech Consulting Ltd., an IT services provider in the financial sector, seeks a full-time Inbound Customer Service Representative. You will handle inbound calls, educate customers on products, and provide personalized solutions with a focus on warm service. This permanent role offers opportunities for development, competitive salary, and a comprehensive benefits package.

Benefits

28 days holiday, increasing to 33 days after 5 years

Access to healthcare including dental and eyecare

Employee Assistance programme for self and family members

Personal development and career progression opportunities

Qualifications

• Friendly personality with excellent communication skills.
• Exceptional customer service experience with a genuine interest in customers.
• Ability to build rapport and relationships.

Responsibilities

• Answering inbound calls from customers.
• Providing personalized solutions based on customer needs.
• Ensuring a positive and engaging customer experience.

Skills

Communication skills

Customer service experience

Attention to detail

Team enthusiasm

Job description

We are MaRayTech Consulting Ltd., an IT services provider with a focus on the financial sector that primarily serves insurance companies, banks, and FinTechs.
We're on the lookout for fantastic Inbound Customer Service Representative who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have, is a friendly personality and excellent communication skills.


The job you will be doing:

- Answering inbound calls from callers.
- Ensuring and consistently positive and engaging customer experience.
- Educating customers on the products and service on offer.
- Engaging with customers across a range of communication channels.
- Applying your own judgement to appropriately address and resolve customer queries.
- Listening to customers personal circumstances to understand their requirements and provide personalised solutions.


Skills & Attributes
- You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
- Exceptional customer service experience with a genuine interest in customers & their needs.
- Driving enthusiasm within a team.
- You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.


More details:

- Full time, permanent role
- Competitive salary
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to healthcare, including dental, eyecare, health screenings, and therapies.
- Full access to Employee Assistance programme for self and family members
- Personal development and career progression opportunities