Inbound Contact Centre Agent - Costco Canada

CNSC; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading company as an Inbound Contact Centre Agent, being the first point of contact for customer inquiries. You'll provide exceptional service, assist with online orders, and help resolve member issues. This role calls for someone organized and tech-savvy, with strong communication skills.

Benefits

Competitive pay based on experience

Ongoing coaching and mentorship

Flexible scheduling

Training on customer service best practices

Fun, fast-paced work environment

Qualifications

• Experience in call centers or customer service preferred.
• Ability to work with changing priorities.
• Willingness to meet daily goals.

Responsibilities

• Assist customers with inquiries about online orders and deliveries.
• Document interactions in the system, including membership records.
• Liaise between members, vendors, and internal departments.

Skills

Communication skills

Customer-service orientation

Tech proficiency

Problem-solving skills

Organized

Detail-oriented

Bilingual (English/French)

Tools

Online ordering platforms

Gmail

Google Drive

Job description

Join Costco Wholesale Canada as an Inbound Contact Centre Agent and be the first point of contact for Costco members. In this role, you will assist customers with inquiries, provide exceptional customer service, and navigate online orders.

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This position is perfect for individuals who are tech-savvy, patient, and organized, with strong communication skills and a passion for helping others.

About the Role: Inbound Contact Centre Agent

As a Contact Centre Agent, you will:

• Assist Costco members with inquiries about online orders, deliveries, and website navigation.
• Respond to customer inquiries via phone and email with a courteous and professional approach.
• Document interactions in the system, including membership records and call resolutions.
• Liaise between members, vendors, and internal departments to resolve issues.
• Use problem-solving skills to handle member concerns and escalate cases when necessary.
• Meet daily inbound contact goals while ensuring consistency in communication.

This role requires active listening skills, attention to detail, and the ability to work in a fast-paced environment.

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Benefits and Salary

Working at Costco Canada offers great benefits, including:

• Competitive pay based on experience.
• Ongoing coaching and mentorship to support professional growth.
• A fun, fast-paced work environment with opportunities for advancement.
• Flexible scheduling to accommodate business needs.
• Training on customer service best practices and Costco’s operational systems.

Job Type: Customer Service / Contact Centre

Requirements / Skills

To qualify for this role, you should:

• Be customer-service oriented with strong communication skills.
• Have experience using online ordering platforms, Gmail, and Google Drive.
• Be organized and detail-oriented to manage customer concerns effectively.
• Have the ability to work with changing priorities and meet daily goals.
• Be bilingual (English/French) (preferred but not required).

If you have experience in call centers, customer service, or e-commerce, this role is an excellent opportunity!

How to Apply

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The Inbound Contact Centre Agent position at Costco Canada is perfect for those who excel in customer service and problem-solving. You will handle customer inquiries via phone and email, assisting with online orders, deliveries, and account management.

When applying, highlight your communication skills, tech proficiency, and ability to handle multiple tasks. If you have call center experience, be sure to mention it!