In-Store Customer Experience Specialist

Primus Workforce Ltd.; Burlington; On-site; CAD 32,000 - 42,000; Full time

Job summary

Primus Workforce Ltd. is seeking a Customer Experience Representative to engage directly with in-store customers, explain products, and drive awareness. This on-site role supports lead qualification and connects buyers with sales reps to aid the sales process.

The position requires strong communication, customer-service orientation, and the ability to work in a busy retail setting. Flexible hours may apply, with part-time and full-time availability.

Qualifications

• Experience in customer service, sales, or retail, with a focus on in-person interactions.
• Excellent verbal communication and interpersonal skills to engage customers effectively.
• Ability to present products clearly and tailor messaging to customer needs.
• Basic experience with CRM or lead-tracking tools is a plus.

Responsibilities

• Proactively engage in-store customers and build rapport to boost product interest.
• Provide excellent service by answering questions and offering product recommendations.
• Educate customers about product ranges and how they meet needs.
• Identify and qualify potential leads and pass them to sales reps for follow-up.
• Track customer interactions and leads accurately in CRM systems.
• Ensure sales reps have detailed customer information and inquiries.
• Assist in keeping the retail space organized and stocked with promotional materials.

Skills

Customer service

Sales

Communication skills

In-person engagement

Tools

CRM systems

Job description

Primus Workforce Ltd. is seeking a Customer Experience Representative to engage directly with in-store customers, explain products, and drive awareness. This on-site role supports lead qualification and connects buyers with sales reps to aid the sales process.

The position requires strong communication, customer-service orientation, and the ability to work in a busy retail setting. Flexible hours may apply, with part-time and full-time availability.