In-Store Customer Experience Pro (PT/FT)

Primus Workforce; Kamloops; On-site; CAD 35,000 - 52,000; Full time

Job summary

Primus Workforce seeks a Customer Experience Representative to engage in-store customers, introduce products, and provide detailed information to foster purchase interest. The CSR will qualify leads, track activities in CRM, and pass qualified leads to sales reps for follow-up, contributing to sales success.

The role is onsite at designated retail locations with flexible hours (full-time or part-time) and may involve occasional travel between locations.

Qualifications

• Experience in customer service, sales, or retail.
• Excellent verbal communication and interpersonal skills.
• Ability to present products clearly and tailor messaging.
• Identify sales opportunities and connect customers with the right rep.
• Basic experience with CRM systems or lead-tracking tools.
• Enthusiastic, approachable, self-motivated.
• Strong organizational and multitasking skills.
• Able to work independently and in a team.

Responsibilities

• Engage in-store customers and build rapport to spark interest in products.
• Answer questions and provide product recommendations.
• Educate customers about product range and fit for their needs.
• Identify and qualify potential leads through customer interactions.
• Track and report activities in CRM systems.
• Gather customer information and pass leads to sales reps for follow-up.
• Provide detailed customer information to sales reps for follow-up.
• Track customer interactions and feedback to inform sales strategy.
• Provide excellent customer service and follow-up information.
• Help ensure retail space is organized and stocked with promotional materials.

Skills

Customer service experience

In-store sales

Verbal communication

Product presentation

Lead qualification

CRM familiarity

Motivated/self-driven

Organizational skills

Team player

Independence

Tools

CRM software

Job description

Primus Workforce seeks a Customer Experience Representative to engage in-store customers, introduce products, and provide detailed information to foster purchase interest. The CSR will qualify leads, track activities in CRM, and pass qualified leads to sales reps for follow-up, contributing to sales success.

The role is onsite at designated retail locations with flexible hours (full-time or part-time) and may involve occasional travel between locations.