In-Room Dining Server

Pomeroy Lodging LP; Kananaskis Village; On-site; CAD 17,000 - 24,000; Full time

Benefits offered by this job

Personal days: 5 per year

Food and Beverage discounts

Growth and development opportunities

Onsite staff housing

Employee cafeteria meal

Activity discounts

Shuttle to Calgary and Canmore

Health and Wellness benefits

Vacation accrual

Marriott membership discounts

Nordic Spa access

Ski Pass and Golf rates

Kananaskis Park Pass

Job summary

Pomeroy Lodging, located at Kananaskis Mountain Lodge, seeks an In-Room Dining Server to deliver refined in-room dining experiences for guests in a luxury Autograph by Marriott resort. The role requires guest-focused service, strong communication, and the ability to multitask in a fast-paced environment.

Benefits include subsidized staff housing and extensive employee perks. Must have ProServe certification; prior experience in fine dining or in-room dining is preferred.

Qualifications

• Previous experience in fine dining, luxury hotel service, or in-room dining is preferred.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask in a fast-paced environment and has strong organizational skills.
• High attention to detail and commitment to service excellence.
• ProServe certification highly regarded.

Responsibilities

• Deliver elevated in-room dining service across shifts including mornings, evenings, and late nights.
• Provide food and beverage service, including alcohol, to guest rooms while maintaining discretion.
• Accurately deliver orders and set up in-room dining according to event and service standards.
• Assist with cashiering, taking orders, and processing payments.
• Communicate with culinary team regarding order accuracy and needs.

Skills

Interpersonal skills

Guest-focused

Multitasking

Attention to detail

Team player

Wine knowledge

ProServe certification

Education

High school or equivalent

Tools

POS knowledge

Job description

In-Room Dining Server

Rate of Pay: $15 per hour + gratuities

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As an In Room Dining Server, you will play a critical role in delivering seamless, personalized dining experience for our In-house guests in the privacy and comfort of their guest room. You will deliver a genuine, refined, personalized dining experience while upholding the highest standards of guest service to create memorable moments for our guests. You are responsible for presenting food and beverage offerings and delivering service that reflects the highest standards of professionalism, discretion, and attention to detail. This role is ideal for those who have a passion for service excellence and thrive in an environment where quality, care, and genuine guest connection are at the heart of everything they do.

• Delivery elevated In-Room Dining service that reflects service excellence across all shifts, including early mornings, evenings and late-night shifts.
• Provide food and beverage service, including alcoholic beverages, within guest rooms while maintaining discretion and respect for guest privacy.
• Accurately deliver food, beverage and amenity orders to guest rooms in a timely, professional and detail-oriented manner.
• Set tables according to type of event and service standards.
• Set up in-room dining experiences according to type of event and service standards, including tray service, table service, and private in-room functions for up to 15 guests
• Cashiering; taking guest orders, processing payments, organizing the daily deliveries, assisting the Manager on Duty with service flow
• Demonstrate strong menu and beverage knowledge, answering quest inquiries and providing recommendations.
• Accurately take guest orders, present checks and process payments.
• Communicate effectively with the culinary team regarding order accuracy, wait times, dietary requests, re-fires, and product availability.
• Welcome and engage guests in accordance with company service standards, anticipate and respond to guest needs, and provide inclusive, respectful service to all guests.
• Maintain cleanliness and organization of In-Room Dining service areas, equipment, china, glassware, and supplies; complete opening and closing duties as assigned.
• Communicate clearly, professionally, and courteously with guests and colleagues at all times.
• Other duties as assigned.

Employment Experience and Educational Requirements:

• Previous experience in fine dining, luxury hotel service, or in-room dining is preferred.
• Strong Interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask in a fast-paced environment and has strong organizational skills.
• High attention to detail and commitment to service excellence.
• Can work independently and as part of a collaborative team.
• Knowledge of wine and cocktail offerings is considered an asset.
• Proactive, energic and self-directed professional with a strong focus on delivering exceptional guest experiences.
• Must be Health & Safety conscious and maintain a safe and organized work environment.
• POS knowledge is an asset.
• Must have ProServe certification.

Physical Demands:

• Ability to lift, carry, push or pull trays carts and equipment up to 40+lbs
• Requires constant standing and walking throughout the shift (up to 8 hours per shift).
• Must be able to bend, reach, and move stock and merchandise.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Park Pass

If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.