In Home Design Consultant

FloForm Countertops; Regina; On-site; CAD 40,000 - 90,000; Full time

Benefits offered by this job

100% Commission Based

Medical and Dental

RRSP Matching

Paid sick time

Job summary

FloFORM Countertops in Regina, SK is seeking a Full Time Lead Generator / In Home Design Consultant. You will educate customers in their home, guide product selection, and conduct in-home consultations and showroom support while following FLOFORM's 10-step sales process.

Ideal candidates have a High School Diploma with design sense and 1–2 years in kitchen & bath sales, strong communication, math skills for measurements, and the ability to lift 30–60 lbs.

Qualifications

• High School Diploma with an eye for design or fashion.
• 1-2 years in sales, especially kitchen & bath, is preferred.
• Basic computer skills and ability to learn new software.
• Strong communication and problem-solving abilities.
• Able to manage time, stay organized and meet goals.
• Valid driver’s license and reliable transportation.

Responsibilities

• Adheres to FLOFORM In Home sales process and training.
• Conduct 10 in-home sales consultations per week, 5 during prime-time.
• Maintain a weekly closing ratio above 40%.
• Present demonstration videos and manage references during training.
• Coordinate orders, payments, and production inputs with other departments.
• Take measurements and assist customers in product selection.
• Maintain customer service records and follow up to ensure satisfaction.
• Develop relationships to promote business and handle escalations as needed.
• Additional duties as assigned.

Skills

Verbal communication

Problem solving

Time management

Attention to detail

Mathematical skills

Customer follow-up

Organization

Lifting 30-60lbs

Driver's license

Education

High School Diploma with an eye for design or fashion

Tools

Microsoft Office

Job description

Required immediately, our Regina Branch is seeking a Full Time Lead Generator / In Home Design Consultant.

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary

The In-Home Design Consultant provides the customer a positive experience by educating them and providing first class service while in the client’s home by adhering to 10 step structured sales in Home Process. They will also respond to customer inquiries and provides assistance with product selection during in home consultations as well as in showroom when required.

Qualifications

• High School Diploma with an eye for design or fashion
• 1-2 Years Sales or direct Kitchen & Bath sales
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Ability to handle challenging situations with diplomacy and respect
• Effective verbal communication skills
• Intermediate mathematical skills, with a solid understanding of fractions and measurements
• Effective selling/follow up skills
• Strong organizational skills with attention to detail and ability to manage time and goals independently
• Able to lift 30-60lbs occasionally
• Possess a valid Driver’s License and a clear criminal record check
• Have reliable transportation
• Available Evening and Weekend hours

Duties and Responsibilities

• Adheres to the FLOFORM In Home Process for sales as per training
• Be available and completes a minimum of 10 in home sales consultations per week, of which 5 must be during prime-time hours (evenings and weekends)
• Maintains a weekly Closing ratio of >40%
• Presents and maintains inspection videos, as per training, on all Demo’s performed
• Acquires 24 references during the "training period" and maintains a 1 (one) reference minimum per week, thereafter.
• Regularly attends required training meetings as per branch expectations
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes for production
• Responds to customer inquiries and complaints, and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Takes measurements for customer requirements to ensure appropriate size
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Actively seeks opportunities to network and build relationships to promote business relationships
• Other duties as assigned

FLOFORM is proud to offer the successful candidate

• 100% Commission Based
• Medical and Dental
• RRSP Matching
• Paid sick time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: To consistentlyprovide our customers the best countertop purchasing experience available.

We look forward to meeting you!

We are an Equal Opportunity Employer.