In-Flight Quality and Standards Manager

Flair Airlines; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an In-Flight Quality and Standards Manager to enhance safety and compliance within their operations. This pivotal role involves developing and overseeing regulatory compliance programs, ensuring alignment with Canadian aviation standards, and driving continuous improvement across in-flight services. The ideal candidate will bring a wealth of experience in safety management and regulatory compliance, contributing to a culture of excellence and safety. If you are passionate about aviation and dedicated to fostering a safe travel experience for all, this opportunity is perfect for you.

Benefits

Comprehensive medical and dental coverage

Disability insurance

Life insurance

Employee & family assistance program

Pension plan with employer-matched contributions

Unlimited travel perks

Qualifications

• 5+ years of experience in cabin safety regulatory environment.
• Strong knowledge of CARs, CASS, and IOSA standards.

Responsibilities

• Oversee in-flight safety case management and compliance.
• Implement and maintain safety audit programs.

Skills

Analytical Skills

Verbal Communication

Written Communication

Safety Management

Regulatory Compliance

Education

Post-secondary education in Aviation

Completion of Transport Canada-approved Flight Attendant Manager training

Tools

Safety Management Systems

Quality Assurance Programs

Job description

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Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team

Join the In-Flight team at Flair, where safety, consistency, and continuous improvement are the foundation of our cabin crew qualifications. The In-Flight Quality and Standards Manager is responsible for the development, implementation, and oversight of regulatory compliance programs and SMS case management within the In-Flight department. This role ensures alignment with Canadian aviation regulatory framework, internal standards, and industry best practices. The incumbent also provides direction on training standards and supports initiatives that drive consistency, safety, and continuous improvement across In-Flight operations.

This role is based on-site at our Calgary, AB (YYC) or Edmonton, AB (YEG)office.

A Day In The Life

• Responsibility for the delegated CASS 725.07 (2)(d)(ii) responsibilities:
• (L) In his or her absence, all responsibilities and duties shall be delegated to another qualified individual, except that the knowledge requirements detailed under Flight Attendant Manager qualifications may be demonstrated to the air operator rather than the Minister (e.g., providing coverage for the Manager, Cabin Safety during absences).
• On behalf of the Director, In-Flight, providing oversight for in-flight safety case management (e.g., report delegation for investigation, root cause analysis, corrective actions, etc.) and driving department KPIs for case lifecycle compliance, as outlined in the SMS Policy Manual.
• Implementing and maintaining the Line Operations Safety Audit (LOSA).
• Liaising with the Manager, Cabin Safety, regarding regulatory requirements. Researching and developing cabin safety policies, procedures, and evaluation criteria to ensure standardization.
• Providing subject matter expertise on Canadian Aviation Regulations, Commercial Air Service Standards, Advisory Circulars, and other related regulatory materials to ensure compliance with all cabin safety requirements.
• Monitoring for compliance and/or changes in applicable or relevant documents to maintain continual adherence to regulatory and IOSA standards and procedures. This includes IOSA, TCCA, FAA, CARs, and other applicable industry standards.
• Completing compliance reviews of the Flight Attendant Manual and training program amendments before submission to Transport Canada.
• Administering the Training Monitoring Program and providing recommendations to the Manager, In-Flight Training, to enhance flight attendant training effectiveness and engagement.
• Assisting the Manager, Cabin Safety, with activities related to the entry into service of new aircraft. Acting as a subject matter expert on the addition of new aircraft and/or types to the fleet.
• Creating, documenting, and maintaining key in-flight quality processes in the In-Flight Operations Process and Procedures Manual.
• Actively contributing to a culture of continual improvement in cabin safety.
• Leading, coordinating, and participating in various in-flight projects and initiatives, as assigned by the Manager, Cabin Safety.
• Performing additional duties as assigned.
  

What You Bring To The Role

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
• Post-secondary education in Aviation, Safety Management, or a related field is preferred.
• Completion of Transport Canada-approved Flight Attendant Manager training or designation is preferred.
• Experience:
• Current or previous Transport Canada designation as a Flight Attendant Manager under CASS 725.07 is considered a strong asset.
• A minimum of 5 years of relevant experience applying 705 Commercial Air Services regulations, including Company Operations Manuals, Flight Attendant Manuals, training manuals, Standard Operating Procedures, and Canadian Aviation Regulations and Standards.
• A minimum of 3 years of experience in a supervisory capacity within a cabin safety regulatory environment, specifically involving the design, delivery, or quality oversight of cabin safety programs at a 705 multi-crew jet operator.
• Skills and Abilities:
• In-depth knowledge of CARs, CASS, ACs, CLC, IOSA, etc., as they relate to cabin safety.
• Strong analytical and investigative skills, with the ability to conduct root cause analysis and develop effective corrective actions.
• Excellent written and verbal communication skills, with the ability to create clear and compliant documentation, reports, and procedures.
• Proficiency in developing, implementing, and monitoring safety programs (e.g., LOSA, Training Monitoring Programs, Quality Assurance initiatives).
• High level of attention to detail and accuracy in compliance reviews and documentation.
• Ability to manage multiple priorities in a fast-paced, safety-critical environment.
• Strong interpersonal skills with the ability to collaborate effectively across departments and with regulatory authorities.
• Requirements:
• Clear criminal record check and satisfactory references.
• Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
• Must be legally eligible to work in Canada without restriction.
  

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
  
  

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: May 09, 2025

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Airlines and Aviation

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