In-Field Team Excellence Capabilities Manager

AbbVie Inc.; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

AbbVie Inc. invites applications for an In-Field Team Excellence Capabilities Manager to empower our field teams with advanced tools and optimized processes. You will lead CRM initiatives, drive onboarding, and coordinate system rollouts across regions, ensuring robust adoption and value realization.

The role emphasizes data-driven insights, cross-functional collaboration, and continuous improvement to enhance patient outcomes and business performance in a dynamic pharmaceutical environment.

Qualifications

• 3–5 years in CRM management or field operations within pharma/life sciences.
• Hands-on experience with Veeva CRM and related platforms (Salesforce, Power BI).
• French-speaking workplace in Quebec; English skills required for collaboration with English-speaking teams.

Responsibilities

• CRM leadership: own system design, testing, and deployment for Veeva CRM.
• Field enablement: lead onboarding and training for infield teams and optimize tools adoption.
• Project management: coordinate system rollouts, manage timelines, and maintain stakeholder communication.
• Analytics & insights: monitor field execution, design dashboards, and deliver actionable insights to leadership.
• Continuous improvement: identify opportunities to streamline workflows and enhance compliance.

Skills

CRM leadership

Field enablement

Project management

Analytics & insights

Continuous improvement

Education

Bachelor's degree in Business/Marketing/IT

Tools

Veeva CRM

Salesforce

Power BI

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, Xand YouTube.

Job Description

Join AbbVie as an In-Field Team Excllence Capabilities Manager

Are you passionate about enabling field teams with cutting-edge tools and driving operational excellence? At AbbVie, we're committed to improving patient outcomes through innovation and collaboration. As an Infield Team Excellence Capabilities Manager, you'll play a pivotal role in empowering our infield teams with the tools, insights, and processes they need to succeed.

Why AbbVie?

• Impactful Work: Shape Infield teamexecution strategies that directly enhance healthcare professional engagement and patient care.
• Collaborative Culture: Work alongside cross-functional teams in a dynamic, inclusive environment.
• Career Growth: Access world-class learning resources and opportunities for advancement.
• Competitive Rewards: Attractive salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

• CRM Leadership: Serve as the subject matter expert for Veeva CRM, managing system design, testing, and deployment.
• Field Enablement: Lead onboarding and training for infield teams, ensuring optimal adoption supportive tools to optimize business.
• Project Management: Coordinate system rollouts, manage timelines, and maintain clear communication with stakeholders.
• Analytics & Insights: Monitor in field execution, design dashboards, and deliver actionable insights to leadership.
• Continuous Improvement: Identify opportunities to streamline workflows and enhance compliance.

Qualifications

What We're Looking For

• Education: Bachelor's degree in Business, Marketing, IT, or related field.
• Experience:
  • 3–5 years in CRM management or field operations within pharma/life sciences.
  • Hands-on experience with Veeva CRM and related platforms (Salesforce, Power BI).

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html