Implementation Technical Specialist – ServiceNow

Vaiticka Solution; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading company in IT solutions is hiring an Implementation Technical Specialist for ServiceNow to enhance enterprise digital workflows. This role requires extensive experience in configuration, development, and deployment on the ServiceNow platform, bridging the gap between functional requirements and technical delivery.

Qualifications

• 9+ years of experience implementing and administering the ServiceNow platform.
• Experience with ITSM and at least one additional ServiceNow product.
• Expertise in setting up ServiceNow environments.

Responsibilities

• Design and configure ServiceNow applications and workflows.
• Participate in Agile project delivery.
• Provide post-go-live support and ensure adherence to development standards.

Skills

Technical Configuration & Development

API Integrations

Agile Project Delivery

Troubleshooting

Platform Governance

Education

Bachelor’s degree in Computer Science or related field

Job description

Implementation Technical Specialist – ServiceNow

Implementation Technical Specialist – ServiceNow

Direct message the job poster from Vaiticka Solution

Hiring ServiceNow Professionals || ServiceNow Developers, Admins & Architects

Job Title : Implementation Technical Specialist – ServiceNow

Location : Remote

Employment Type : Contract

Experience Level : 10+ years

Job Summary :

The Implementation Technical Specialist is responsible for the configuration, development, and deployment of ServiceNow applications to support enterprise digital workflows. This role bridges the gap between functional requirements and technical delivery, ensuring scalable, maintainable, and secure ServiceNow solutions that align with client goals and industry best practices.

Key Responsibilities :

• Technical Configuration & Development
• Design and configure ServiceNow applications, modules, and custom workflows.
• Customize ServiceNow UI and create automated data integrations via APIs, MID Servers, and other methods.
• Implementation & Deployment
• Participate in Agile project delivery, including story point estimation, sprint planning, and backlog grooming.
• Deploy configuration and code changes across development, test, and production environments.
• Perform unit testing, peer reviews, and support UAT.
• Work closely with functional consultants, architects, and clients to interpret requirements into technical designs.
• Troubleshoot and resolve technical issues in real-time during project implementations.
• Provide post-go-live support and transition to operations teams.
• Platform Governance & Best Practices
• Ensure adherence to ServiceNow development standards and platform governance.
• Maintain platform security and performance integrity through compliance with security protocols and optimization techniques.

Required Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 9+ years of experience with ServiceNow platform implementation and administration.
• Experience with ITSM and at least one additional ServiceNow product (e.g., HRSD, CSM, ITOM, or GRC).
• Familiarity with integrations using REST / SOAP APIs, MID Server, LDAP, SSO.
• Expertise with setting up the ServiceNow Environments from that start.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

IT Services and IT Consulting and Technology, Information and Media

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