Implementation Specialist-Healthcare Systems

Altea Healthcare; Burnaby; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading healthcare organization seeks an Implementation Specialist to support EMR/EHR system deployments. The role requires expertise in healthcare operations and system integration, focusing on digital transformation and revenue cycle management, ensuring efficient implementation across facilities.

Qualifications

• 2-5+ years of experience in healthcare IT or EMR/EHR implementation.
• Proven track record of leading multi-site healthcare system implementations.
• Familiarity with privacy regulations and healthcare compliance standards.

Responsibilities

• Lead the implementation of EMR/EHR platforms across healthcare facilities.
• Serve as liaison between clinical stakeholders and IT to gather requirements.
• Oversee implementation of interoperability standards for data exchange.

Skills

Stakeholder management

Vendor coordination

Communication

Problem-solving

Change management

Education

Bachelor’s degree in Health Informatics, Business Administration, Computer Science

Master’s degree (preferred)

Tools

JIRA

MS Project

Smartsheet

Power BI

SQL

Airtable

Job description

Job Title : Implementation Specialist – Healthcare Systems

Location : Burnaby, BC

Job Type : Full-Time

Overview :

We’re looking for an experienced Implementation Specialist to support enterprise-level healthcare system deployments, with a strong focus on EMR / EHR implementation, digital transformation, and revenue cycle optimization. This role is ideal for someone with a strong background in healthcare operations, project execution, and system integration who can bring both strategic insight and hands-on expertise to high-impact projects.

Key Responsibilities :

• Lead the implementation of EMR / EHR platforms across healthcare facilities, ensuring seamless system integration, data migration, and user onboarding.
• Serve as the liaison between clinical stakeholders, IT, and vendor partners to gather requirements, manage timelines, and align deliverables with organizational goals.
• Oversee implementation of interoperability standards (e.g., HL7, FHIR) to ensure compliant, real-time data exchange across providers and systems.
• Support Revenue Cycle Management initiatives, focusing on streamlining billing workflows, claims optimization, and A / R performance.
• Drive adoption of digital health tools such as patient portals, telehealth platforms, mobile check-ins, and virtual consultations.
• Collaborate on analytics and reporting frameworks using tools like Power BI, SQL, and other BI platforms to deliver actionable insights for population health and resource planning.
• Document workflows, change management strategies, and training materials for healthcare staff, aligning implementations with clinical operations and best practices.
• Support data governance, compliance (e.g., HIPAA), and privacy efforts during onboarding and rollout phases.
• Work with cross-functional teams to apply project management methodologies (Agile, Waterfall) and tools (JIRA, MS Project, Smartsheet) to track milestones and deliverables.
• Continuously assess post-go-live feedback and drive optimization through process refinement, training, and stakeholder feedback loops.

Qualifications :

• Bachelor’s degree in Health Informatics, Business Administration, Computer Science, or related field (Master’s preferred).
• 2-5+ years of experience in healthcare IT, EMR / EHR implementation, or digital transformation projects.
• Proven track record leading cross-functional healthcare system implementations across multi-site organizations.
• Experience in RCM, billing optimization, and clinical workflow transformation.

Technical Proficiency :

• Experience with CRM software to manage customer interactions.
• Familiarity with automation tools such as Airtable.
• Understanding of the software development process, including Agile methodology.
• Experience with gathering and documenting requirements from stakeholders.
• Ability to support the integration of EMR systems within healthcare organizations.

Skills & Attributes :

• Strong stakeholder management, vendor coordination, and communication skills.
• Strategic mindset with the ability to translate complex requirements into executable roadmaps.
• Excellent problem-solving skills with a passion for improving patient outcomes through technology.
• Comfortable leading training and change management for clinical and non-clinical teams.
• Knowledge of privacy regulations, healthcare compliance standards, and industry best practices.

Why Join Us?

Join a mission-driven healthcare organization that’s reshaping the future of post-acute and outpatient care through technology and innovation. You’ll be part of a forward-thinking team where your contributions directly impact patient care, operational efficiency, and health system performance.

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