Implementation Specialist / Business Analyst

MediSolution; Alberta; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in software solutions is seeking an Implementation Specialist / Business Analyst to configure software, engage with clients, and deliver training. This role requires strong analytical skills and experience in software configuration, with a focus on enhancing client processes. The position is fully remote, offering flexibility and a supportive work environment.

Benefits

RRSP matching

Employee stock purchase plans

Health insurance from day 1

3 weeks vacation plus 5 personal days

Qualifications

• 5+ years in software configuration or end-user training preferred.
• Ability to analyze and document client work processes.

Responsibilities

• Define and document customer business requirements.
• Conduct remote and classroom training sessions for end-users.
• Provide outstanding customer service during implementation.

Skills

Analytical Skills

Communication

Prioritization

Education

Post-secondary education in a technology-related field

Tools

MS SQL Reporting Services

Job description

Implementation Specialist / Business Analyst page is loaded

Implementation Specialist / Business Analyst

Apply locations: Alberta, Canada; New Brunswick, Canada; Ontario, Canada; Remote - Saskatchewan; Nova Scotia, Canada

Time type: Full time

Posted on: Posted 22 Days Ago

Job requisition id: R0029693

CityView

Implementation Specialist / Business Analyst

Reporting to the Manager of Professional Services, the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements, and deliver training to ensure value creation. This is a fully remote position; travel to client sites across the U.S. and Canada may be required.

What’s Your Impact:

• Deliver high-impact software solutions that meet clients’ needs.
• Streamline workflows to optimize client processes and responsiveness.
• Enhance clients’ service delivery capabilities to support community growth.

What You’ll Do:

• Define and document customer business requirements within project scope.
• Analyze client requirements and translate into functional specifications using CityView processes.
• Identify gaps between client needs and system capabilities.
• Facilitate discovery sessions; document requirements, use cases, and pain points.
• Configure software workflows and business rules (not a developer role).
• Coordinate legacy data conversion with Data Conversion Specialists.
• Conduct remote and classroom training sessions for end-users.
• Become a software expert to respond to client queries and identify enhancement opportunities.
• Provide outstanding customer service and resolve issues during implementation.
• Collaborate with cross-functional teams including Project Managers, Data Specialists, QA, Support Analysts, and other Business Analysts.

A Day In The Life:

• Receive weekly project goals from the Project Manager.
• Engage with clients, gather data requirements, configure software, test, and deliver solutions.
• Address client feedback and report progress.

What We’re Looking For:

• Focused, accountable individual with strong prioritization skills.
• Experience or knowledge of local government processes.
• 5+ years in software configuration or end-user training preferred.
• Ability to analyze and document client work processes and systems.
• Exceptional analytical and business analysis skills.
• Understanding of licensing and permit processes or similar.
• Post-secondary education in a technology-related field or equivalent experience.
• Excellent communication skills, professional demeanor.
• Ability to travel up to 15% within Canada and the USA.

What Makes You Stand Out:

• Experience with permitting processes.
• Knowledge of database applications (installed and web-based).
• Experience with MS SQL Reporting Services or similar.

What We Offer:

• RRSP matching and employee stock purchase plans.
• Health insurance from day 1 (medical, dental, vision, life, disability, AD&D).
• 3 weeks vacation plus 5 personal days.

Who We Are:

CityView addresses real-world challenges faced by local governments by streamlining permit, license, and land management processes through online self-service and efficient workflow software. We seek individuals with long-term career goals, adaptability, and resilience to our fast-paced growth and evolution.

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Harris provides mission-critical software solutions across various sectors globally. Working at Harris offers a casual environment, comprehensive benefits, and opportunities for growth. We value making a difference, culture, learning, financial strength, and fun!

• Empower employees
• Award-winning culture
• Learning opportunities
• Owned by Canada's largest software company (CSI)
• Enjoyable work environment

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Harris is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ethnicity, gender, sexual orientation, veteran status, disability, or other protected groups.

For accessibility or application assistance, contact (1)-613-226-5511 or [e-mail]. This contact is for accommodation requests only.