Implementation Specialist

EWS Group; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Club Caddie is seeking an Implementation Specialist to join our remote Canada team. You will schedule client meetings, build and manage a project plan, and lead the software setup to tailor Club Caddie to each course.

You will train operators, document all customizations, manage milestones, and provide cost and time estimates for additional developments. 3+ years of golf course operations experience, strong communication and problem‑solving skills, and proficiency with Microsoft Office are

Qualifications

• Action-Oriented: energetic, proactive, ready to act with limited planning.
• Approachability: easy to talk with and build rapport.
• Prior Club Caddie experience preferred.
• Bachelor's Degree required.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Strong communication and presentation skills in multiple settings.
• Ability to work independently and in a team.
• Golf industry knowledge and familiarity with Club Caddie features.
• Technical knowledge to configure software for clients.

Responsibilities

• Scheduling meetings with clients after sale and collecting data for setup.
• Creating and managing a project plan for timely installation.
• Leading communications with clients through the setup process.
• Structuring Club Caddie for client needs based on operations.
• Training clients and documenting customizations for each site.
• Managing key deliverables and milestones.
• Providing cost and time estimates for additional developments.
• Collaborating with Education & Training to deliver material.

Skills

Action-Oriented

Approachability

Analytical thinking

Time management

Communication

Team collaboration

Ethics/values

Independent work

Golf industry knowledge

Problem-solving

Presentation skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

## Implementation SpecialistApply: Remote - Canada: Full time: Posted 8 Days Ago: R53220## ## Job Description:**Implementation Specialist****Club Caddie – Public, Semi Private and MCO Golf Course Installation****THE COMPANY**Club Caddie is a quickly growing technology start-up that builds golf course management software. We’ve had the privilege of recently being acquired by Jonas Software.Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).Club Caddie’s objective is to expand Jonas’ outstanding reputation and market share in the public, semi-private and multi-course operator golf business.**THE POSITION**Working on our implementation team and reporting to the Director of Implementation, we are seeking an ambitious, action-oriented individual to join our team of professionals as an Implementation Specialist**Job Responsibilities:*** Scheduling meetings with clients following the sale of Club Caddie software and leading the collection of data and other information required to structure purchased software systems.* Creating and managing a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.* Leading communications with clients throughout the software setup process to obtain feedback and approval.* Using knowledge of golf course operations, structuring Club Caddie software systems based on clients’ individual needs and specifications.* Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.* Creating a specialized document for each client, detailing all customizations made.* Managing key deliverables and project milestones.* Providing cost and time estimates to clients who require additional developments to be done; billing clients for professional services.* Working closely with our Director of Education & Training to ensure all training material is being delivered to operators.* Other duties as assigned**Qualifications:*** Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.* Approachability: Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.* Prior Club Caddie experience preferred.* Bachelor's Degree* Prior experience working as an Implementation Specialist or related field.* Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie’s competitor’s software functionality. 3+ years of golf course operation experience.* Sound technical knowledge.* Proficiency in Microsoft Office product suite or related tools.* The ability to work independently and as part of a team.* Strong analytical and problem-solving skills.* Excellent organizational and time management skills.* Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with leadership teams.* Ethics and Values.## ## Business Unit:Club Caddie## ## Scheduled Weekly Hours:37.5## ## Number of Openings Available:1## ## Worker Type:Regular##