Bilingual Implementation Consultant (Golf): Lightspeed Golf

Professional Golfers' Association of Canada; Quebec; Hybrid; CAD 66,000 - 80,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Job summary

Lightspeed is seeking a Bilingual Implementation Consultant (Golf) to join our Launch Services team. This role oversees the customer onboarding journey from kickoff to go-live, serving as the primary contact and coordinating internal resources.

Remote work within QC is supported, with a strong emphasis on English and French communication. The position offers a dynamic environment in a global golf tech company, with a base+commissions compensation structure and opportunities for career growth.

Qualifications

• Experience in the golf industry is required or highly preferred.
• Proven ability to manage customer expectations via phone and email.
• Experience planning resources and assigning tasks in a non supervisory role.
• Excellent written and spoken communication in both French and English.

Responsibilities

• Conduct kickoff calls to outline onboarding processes and expectations.
• Ensure customer training is completed during onboarding.
• Schedule internal resources for hardware installation and billing setup.
• Communicate status and send reminders for training dates.
• Manage your segment of onboarding customers and timelines.
• Provide timely CRM updates reflecting project progress.
• Monitor time from sales close to active system use.
• Maintain high customer satisfaction throughout onboarding.

Skills

Golf industry experience

Customer expectations management

Resource planning

Bilingual communication (EN/FR)

Tools

Hubspot

Salesforce

ClickUp

ChurnZero

Job description

Bilingual Implementation Consultant (Golf): Lightspeed Golf

Lightspeed is looking for a Bilingual Implementation Consultant (Golf) to join our Launch Services team (open to remote, province of QC). Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. We’re a team of 15 people located in North America.

Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

Location Posted 2026-09-04 Deadline

Job Summary Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

• Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
• Ensuring customer training is completed throughout onboarding process
• Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
• Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
• Managing your own segment of customers who are working through the onboarding process
• Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
• Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
• Managing the amount of time for customers to move from sales close to the time they’re using the system
• Ensuring great customer satisfaction ratings.

• Experience in the Golf Industry
• Experience managing customer expectations using phone and email communication
• Experience resource planning and task assignment in a non-supervisory role
• Excellent communication skills in French and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even better if you have, but not necessary:

• Experience with the retail or hospitality industry
• Experience with Hubspot or Salesforce
• Experience with ClickUp or ChurnZero

Compensation $73,000 CAD (as an OTE, base+ commissions)

Benefits/Perks

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Employment Duration Full-time