Implementation Specialist

Push Operations; Canada; Remote; CAD 60,000 - 75,000; Full time

Job summary

Push Operations is seeking an Implementation Specialist to empower new customers by guiding them through a meaningful learning journey. This customer facing role requires strong teaching skills and a passion for helping clients succeed, ideally suited for someone with 2+ years in a client-facing environment.

Benefits

Personal and professional development opportunities

Work life balance with remote-first flexibility

Qualifications

• 2+ years in a client-facing role, ideally at a tech/SaaS company.
• Strong communication skills with a consultative approach.
• Ability to juggle multiple clients and sessions.

Responsibilities

• Deliver engaging training sessions tailored to clients' workflows.
• Act as a trusted product advisor during the first 90 days.
• Gather and relay client feedback to enhance future improvements.

Skills

Communication Skills

Teaching Ability

Detail-oriented

Time Management

Education

Experience in Training/Onboarding

Job description

Join to apply for the Implementation Specialist role at Push Operations

Join to apply for the Implementation Specialist role at Push Operations

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

The Team

We’re a collaborative, dog-loving, people-first crew that values curiosity, initiative, and kindness. Our culture is built on the belief that when people are supported to grow, great things happen for them and for our customers. As part of our growing team, you'll play a key role in helping our customers realize the full value of Push from day one.

The Role

We’re looking for a passionate educator and product advocate to join our Customer Success team as an Implementation Specialist. In this role, you’ll focus on empowering new customers with the knowledge and confidence they need to master Push. Rather than managing projects, you’ll guide clients through a meaningful learning journey translating technical processes into digestible, actionable content and making sure every customer walks away with clarity and confidence.

You’ll be their go-to product expert during their first 90 days, helping them adopt best practices and navigate workflows that match their business needs.

Location

Push is a remote-first company. You can work from anywhere in Canada, or from our beautiful downtown Vancouver office, whatever works best for you.

Key Responsibilities

• Deliver 4–5 engaging training sessions per day, tailoring each one to the client’s specific workflows and goals.
• Make every interaction count, ensuring clients leave sessions with more clarity, confidence, and momentum than they started with.
• Use your deep product knowledge to help clients adopt Push in the most efficient and valuable way possible.
• Identify knowledge gaps and create custom learning paths that speed up time-to-value.
• Act as a trusted product advisor, teaching not just how to use Push, but why it matters for their business.
• Collaborate with internal teams to ensure clients receive a seamless onboarding experience from start to finish.
• Gather and relay client feedback to our Product team to help shape future improvements.
• Educate on opportunities to extend the use of Push (i.e., additional modules) when aligned with client needs.

What You Bring

• 2+ years in a client-facing role focused on training, onboarding, or support, ideally at a tech/SaaS company.
• A natural ability to teach: you simplify the complex and communicate clearly.
• Experience working with SMB and Enterprise customers.
• Strong communication skills, both written and verbal with a warm, consultative approach.
• Passion for helping people succeed, combined with a strategic mindset to guide them through best practices.
• Ability to juggle multiple clients and sessions in a fast-paced environment without compromising quality.
• Detail-oriented with strong follow-up habits to ensure no client gets left behind.

Why Push?

• Do what you love. We believe in work that energizes you and supports your passions.
• Grow yourself. At Push, personal and professional development go hand in hand.
• Make an impact. Your knowledge and guidance will shape the success stories of businesses across North America.

Check out our About Us video

Additional Information

We value non-traditional career paths. If your experience doesn’t check every box but you’re excited about the role, we still encourage you to apply.

Push is an equal opportunity employer. We believe diversity makes us stronger and more innovative.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Education, and Customer Service

• Industries

  Software Development

Referrals increase your chances of interviewing at Push Operations by 2x

Sign in to set job alerts for “Implementation Specialist” roles.

Ontario, Canada CA$60,000.00-CA$75,000.00 16 hours ago

Professional Services Implementation Specialist

Greater Montreal Metropolitan Area 1 hour ago

Implementation Consultant (Pension) - Remote

PACS Implementation Specialist (Contract)

(Canada) Software Implementation Consultant (Senior Living)

Mississauga, Ontario, Canada CA$73,000.00-CA$82,000.00 2 weeks ago

Richmond, British Columbia, Canada 3 days ago

RentHub Technical Implementation & Support Coordinator

Customer Support & Implementation Specialist, Finance (Remote)

Technical Implementation Consultant - Amanda & Grantium (Canada)

Customer Support & Implementation Specialist, Finance (Remote)

Newfoundland and Labrador, Canada 4 weeks ago

Canada $110,000.00-$130,000.00 3 weeks ago

Technical Implementation Manager, Aviation Solutions

Senior Software Implementation Consultant

Associate Implementation Project Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.