Implementation Project Manager

Groom & Associés / Associates; Ontario; Remote; CAD 140,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Project Manager in Software Implementation, where you will lead innovative projects that enhance digital infrastructure for local governments. This exciting role involves managing client relationships, overseeing project execution, and ensuring successful delivery of software solutions. With a focus on collaboration and communication, you will work closely with a talented team of implementation consultants. Enjoy the flexibility of a fully remote position while contributing to impactful projects across Canada. This is a unique opportunity to shape the future of local government services and make a meaningful difference.

Benefits

4 weeks vacation

Health benefits

Flexible work hours

Qualifications

• Minimum 5 years experience in software implementation project management.
• Bachelor’s degree or comparable work experience required.

Responsibilities

• Develop and manage implementation project plans and timelines.
• Act as a liaison between clients and project teams to ensure smooth communication.
• Monitor project budgets and deliverables, ensuring client satisfaction.

Skills

Project Management

Bilingual (French and English)

Stakeholder Management

Software Implementation

Team Leadership

Education

Bachelor's Degree

5+ years of experience in project management

Job description

This range is provided by Groom & Associés / Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$150,000.00/yr - CA$180,000.00/yr

Project Manager – Software Implementation

This company creates some of the world’s most cutting-edge software products to help local governments thrive with a healthy digital infrastructure. We’re rapidly growing, and we want you to be a part of our Appraisal & Tax Division. Click here to learn more about the Appraisal & Tax Software and Services:

We are looking for an experienced, Project Manager in software implementation to join our team who is preferably bilingual (French and English)! Must be able to read, write, and speak French.

This position will be with the current company, which has many projects in Quebec and across Canada for the local and provincial governments. Currently, they are working on a project involving property appraisal and related services. The team currently includes 8–12 implementation consultants. The incoming project manager will report to the lead P.M. The current project is for the City of Montreal and is just at two years into a five-year timeline, with additional projects lined up.

One of the challenges within the team is the need for another project manager—ideally someone who can speak French and has strong relationship skills to interact effectively with stakeholders and the current team.

This position can be fully remote however their may require travel to Montreal once every 8 weeks or so. Perhaps more once the project is closer to Go-live.

Title: Project manager, Implementation

Location: 100% remote but must be situated out of British Columbia, Ontario, Alberta OR New Brunswick

Type of position: Full time, permanent

Salary: 140-180k CAD (little flexibility) + Benefits + 4 weeks vacation

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of projects related to the delivery of client software and services including:
• Acquiring and coordinating necessary resources to meet project needs.
• Planning and tracking all project activity.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting project progress reports by due dates.
• Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
• Managing scope, time, and cost to meet client commitments.
• Managing communication throughout the team and stakeholders.
• Managing the quality of project team deliverables.
• Managing the project budget.
• Documenting and reporting status and issues.
• Identifying, reporting, and managing risks; overcoming project obstacles.
• Acting as a client liaison and representative communicating client feedback to appropriate representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
• May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist collections in obtaining payment for delinquent/past due accounts.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all company employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• May manage implementation resources to maximize performance and deliver expected revenue goals.
• Maintain the project team’s calendar commitments by keeping all project event information current.
• May identify add-on sales opportunities and manage contract addendum and purchase orders.
• Travel to client site as needed.
• Perform other duties as assigned.

Qualifications

• Minimum 5 years experience with software implementation project management
• Bachelor’s degree, or comparable work experience.
• Typically, a minimum of three years of experience as an implementation professional (or equivalent experience). Solid and proven project management experience essential.
• Solid management and leadership experience is required including strong abilities in influencing, empowering and mentoring implementation team members.

Interview Process:

• Initial HR interview – 30–45 minutes
• Interview with Lead P.M. and another P.M. – 1 hour
• Interview with a P.M. on the current project

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Information Technology, and Strategy/Planning

• Industries

  IT Services and IT Consulting and Software Development

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