Implementation Manager - Health Tech

Phelix.ai; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Phelix.ai is seeking an Implementation Manager to lead delivery of our SaaS platform for healthcare providers and partners in North America. You will manage cross-functional teams, coordinate stakeholders, and ensure successful adoption and retention of Phelix solutions.

You will drive end-to-end implementations, shape delivery processes, and develop subject-matter expertise across healthcare specialties to add value for top clients and accelerate digital transformation.

Qualifications

• 3+ years in SaaS implementations or delivery roles in tech.
• Proven ability to manage complex projects with quality outcomes.
• Experience with healthcare sector and cloud-based technologies is a plus.

Responsibilities

• Oversee end-to-end SaaS implementation projects from planning to post-launch support.
• Understand client requirements and partner with internal teams to ensure delivery commitments.
• Help shape the implementation delivery model and processes.
• Work with cross-functional teams to improve service management and implementation.
• Identify opportunities for process improvements to scale the function.
• Form strong relationships with customers’ delivery stakeholders.

Skills

SaaS implementation management

Project management

Client facing experience

Healthcare domain knowledge

Cloud/SaaS tech understanding

Job description

Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are well funded, growing fast, and work with some of the largest healthcare providers and partners across North America.

About the Role

As an Implementation Manager, you will play a critical customer-facing role to deliver best in class SaaS products and digital transformation journeys to our most strategic customers. You will work in an agile team to manage delivery schedules and change management streams. You will coordinate across internal and external stakeholders to successfully plan, map objectives and outcomes, manage and deploy our products to some of the largest players in U.S. and Canadian healthcare. In this role, you are an essential part of our customers' successful adoption and retention of Phelix and digital transformation generally.

You will work across the areas of service delivery, support and incident prevention, and change management. You have considerable experience in SaaS implementation and delivery (preferably in healthcare) and will become a subject matter expert in the Phelix platform. You will expand your expertise to focus on certain healthcare specialties to add further value to your client engagements.

What you’ll do :

• Oversee end-to-end SaaS implementation projects, from planning and scoping to execution and post-launch support
• Understand client requirements and partner with internal teams to ensure compliance with delivery commitments
• Help shape the company’s implementation delivery and support model and processes
• Work with cross functional teams to provide ongoing improvement of service management processes and implementation
• Proactively identify opportunities for process improvements to help better scale implementation functions
• Form strong relationships with customers’ key delivery stakeholders

Required Qualifications

• 3+ years of experience managing SaaS implementations, software deployments, or related tech delivery roles
• Proven track record of successfully managing complex projects and delivering high-quality results
• Strong understanding of cloud-based technologies, SaaS platforms, and system integrations
• Strong client facing experience, including ongoing relationship management
• Healthcare industry knowledge or experience

Posting Statement

At Phelix, we are an equal opportunity employer and value meaningful diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require assistance due to a disability applying for open positions, please reach out to [e-mail]

Upon receiving an employment offer, you may be asked to undergo security screening including a criminal record check.

Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc.