Implementation Manager

Procare Solutions; Quinte West; Hybrid; CAD 83,000 - 97,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Stock Purchase Plan

Paid time off & holidays

Tuition reimbursement

Job summary

Procare Solutions is seeking an Implementation Manager to lead new customer onboarding and drive software adoption of our childcare management platform. You will coordinate training, schedule onboarding sessions, respond to inquiries, and ensure a smooth rollout for clients.

The ideal candidate has 3+ years in software implementation or related roles, a bachelor's degree, strong communication skills, and the ability to work with cross-functional and remote teams in a hybrid office setting.

Qualifications

• 3+ years of professional experience in financial services, fintech, or software sales/training.
• Bachelor's degree or combination of education and relevant experience.
• Experience assisting new customers with software implementation.
• Knowledge of Payment Operations and related products/services.
• Strong focus on customer success and ability to train users.
• Excellent verbal and written communication, organizational and time management skills.
• Ability to work with cross-functional and remote teams.
• Proficient with Microsoft Office and business applications.

Responsibilities

• Serve as the customer relationship manager during software implementation.
• Schedule onboarding and training for new customers.
• Train and coach users on software functionality related to billing.
• Coordinate cross-functional support to remove barriers to software utilization.
• Drive adoption of key features to boost customer retention.
• Provide feedback for feature enhancements to meet customer needs.

Skills

3+ years exp

Bachelor's degree

Certifications

Payment operations

Customer success

Training capability

Communication skills

Organizational skills

Analytical skills

Cross-functional teamwork

MS Office / office apps

Education

Bachelor's degree

Certification programs

Tools

Microsoft Office

Job description

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.

What you’ll do:

• Serve as the customer relationship manager throughout software implementation.


• Timely engagement with customers to schedule and complete onboarding of Procare’ssoftware.


• Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy


• Ensure clarity around planning and executing customer rollout of software


• Drive adoption of key features and benefits to ensure customer retention


• Work interdepartmentally to facilitate customer implementation and or support needs toremove barriers to software utilization


• Share customer feedback around feature/product enhancements that would meet needsand/or drive increased processing volume


• Drive individual and team metrics to maximize customer adoption


• Assist with special projects as needed

Our ideal candidate will have:

• 3+ years’ professional relevant experience, financial services or fintech, or in the
  software industry – sales and training is a plus


• Bachelor’s degree or combination of education and relevant experience


• Relevant certifications will be considered also


• Experience assisting new customers with implementation of software


• Knowledge of Payment Operations industry, products, and services


• Strong focus on customer success


• Ability to train, coach, and influence customer use of software


• Excellent verbal and written communication skills


• Excellent organizational skills, attention to detail, and time management


• Strong analytical and problem-solving skills


• Ability to work with cross-functional and remote teams


• Proficient with Microsoft Office and other business applications


• Energy, passion, and imagination. You will be challenged and will also have anopportunity to make a difference for children, families and early childhood educators.

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods


• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees


• Use of computer, telephone, and other office equipment for the greater part of the workday


• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans


• HSA option with employer contributions


• Vacation time, holidays, sick days, volunteer & personal days


• 401K Plan with employer match and immediate vesting


• Employee Stock Purchase Plan


• Employee Discount Program


• Medical, Dependent Care, and Transportation FSA Plans


• Company paid Short and Long-Term disability and Life Insurance


• RTD EcoPass for all Denver employees


• Tuition Reimbursement and continued Professional Development


• Fast paced, high energy workplace environment in prime downtown location


• Regular company provided meals
  

Salary

$60,000 - $70,000/year DOE

Location

This position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.