Implementation Consultant, Professional Services (bilingual)

Quadramed Affinity Corporation; Ontario; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company in healthcare technology seeks a bilingual Implementation Specialist to enhance client workflows and optimize software integration. The ideal candidate will have a clinical background and strong communication skills, with the ability to travel for client engagements. Responsibilities include training clients, analyzing workflows, and collaborating with project teams to ensure timely deliverables. This role offers a chance to make a significant impact in healthcare implementations.

Qualifications

• Bilingual in French and English required.
• Ability to travel to client sites up to 50%.
• Experience in healthcare workflow preferred.

Responsibilities

• Develop and maintain knowledge of processes and procedures.
• Assist in monitoring project-related issues and build response strategies.
• Train customers on software using various platforms.

Skills

Bilingual

Interpersonal Skills

Communication

Presentation Skills

Problem Solving

Education

BS or higher degree in a Clinical field

Tools

Microsoft Office

Microsoft Dynamics

JIRA

Helix

Confluence

Job description

• Develop and maintain robust and accurate end-to-end knowledge of processes and applicable procedures
• Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
• Facilitate the requirements gathering of customer workflows to complete the system designs
• Utilize core knowledge to perform analysis of client workflow and processes. Generate recommendations to optimize usage and integration of various third-party software. Present recommendations to client and work with client to agreement on an implementation plan
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes
• Train the customers on the use of the software using a variety of platforms
• Utilize a CRM system for issues tracking and resolution
• Develop client facing implementation training manuals and guides
• Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues
• Work with the project team to ensure on time deliverables for the entire project
• Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications
• Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics
• Other duties as assigned

What we are looking for

• Bilingual - French and English. The ideal candidate would be bi-lingual French / English as this role is expected to work closely with customers in the province of Quebec and internationally
• BS or higher degree in a Clinical field preferred
• Ability to travel to the client site up to 50% at key times
• Excellent interpersonal and communication skills including effective listening, strong presentation skills, and ability to convey complex information in easy-to-understand terms both in writing and verbally
• Must adapt to varied situations and multi-task during complex implementations with varied priorities and objectives
• A self-driven and resourceful individual who proactively seeks solutions
• Excellent communication, presentation and interpersonal skills required
• Experience with Microsoft Office (Excel, Word, PowerPoint, etc.)

What would make you stand out

• Workflow experience in the Quebec market
• Healthcare workflow expertise as required by product line / modules with proficiency in at least one major module or product line
• Previous experience in installation of health information systems preferred with a strong working knowledge of hospital operations
• Experience with Microsoft Dynamics, JIRA, Helix, Confluence, or other CRM systems

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