Implementation Consultant (Commercial)

Brex; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Generous vacation

Spring Health

Calm

Year-end company shutdown

Milk Stork for nursing parents

In-office days and events

Commuter benefits

4 remote weeks

Carrot Fertility benefits

Parental leave

Job summary

Brex is seeking an Implementation Consultant I to guide small to mid-sized customers through their onboarding journey on Brex Empower. You will develop product knowledge, sharpen project management skills, and establish the foundation for a career in implementation consulting.

In this role, you will organize customer meetings, translate business needs into product configurations, and support go-live activities while coordinating with AE/CSE and CSM teams.

Qualifications

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.
• Familiarity with Financial, Expense Management, or ERP software.
• Experience with General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs.

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the onboarding lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating requirements into product configurations with guidance.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.

Skills

Customer-facing

SaaS

Project coordination

Cross-functional collaboration

Communication

Job description

• Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach
• It’s a role that blends customer empathy, project management, technical expertise, process design, and change management
• We take personal ownership of our customers’ long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers
• The Implementation Consultant I role on the Commercial team supports our small to mid-sized customers through their onboarding journey, helping them get up and running on Brex with guidance and structured support
• As an initiator on the team, you’ll develop your product knowledge, sharpen your project management skills, and build the foundation for a career in implementation consulting
• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time

Benefits

• Medical, dental & vision
• Generous vacation
• Spring Health & Calm
• Year-end company shutdown
• Milk Stork for nursing parents
• In-office days, lunches & offsites
• Commuter benefits
• 4 fully remote weeks
• Carrot Fertility benefits
• Generous parental leave

Organized and detail-oriented, with a strong sense of urgency in driving tasks to completionCollaborative mindset with the ability to work cross-functionally to resolve issuesStrong communication skills, both with customers and internal stakeholdersComfort working across technical and non-technical workstreams with guidanceSome exposure to project coordination or structured implementation work2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS servicesExperience in Financial, Expense Management, or ERP softwareFamiliarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs