Implementation Consultant

Foundant Technologies, Inc.; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a motivated individual to join their remote-first workplace, where you'll empower mission-driven organizations with comprehensive software solutions. In this role, you'll configure systems, troubleshoot issues, and ensure quality assurance, contributing to impactful projects that drive real-world change. With a commitment to professional development and a flexible work environment, you'll thrive in a culture that values collaboration and innovation. Join a diverse team dedicated to making a positive impact across various sectors, and enjoy the autonomy to approach your work creatively while being recognized for your contributions.

Benefits

Flexible PTO

Tuition reimbursement

Lifestyle reimbursements

Mindfulness initiatives

Fitness initiatives

Employee recognition programs

Qualifications

• Bachelor's degree or equivalent experience in a STEM field.
• Experience with SQL and application configuration in a CMS.

Responsibilities

• Configure systems end-to-end, troubleshoot errors, and perform QA testing.
• Lead functionality delivery sessions and assist with complex system tickets.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Time Management

Education

Bachelor's degree in Technology, Engineering, Sciences, Mathematics

Tools

SQL

CMS

Job description

At SmartSimple and Foundant Technologies, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

With the recent merger of SmartSimple and Foundant Technologies, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

Where You’ll Work:

• As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You’ll Do:

• Under the direction of a project lead, configure systems from end-to-end, troubleshooting of errors, and quality assurance testing as required.
• Lead or participate in functionality delivery sessions with the clients.
• Participate in project walkthroughs, business requirements gathering, design walkthroughs, and implementation sessions as required.
• Flag and report potential problematic or out of scope requests from clients.
• Technical investigation of client issues, detailed initial troubleshooting before escalating issues to the Development team.
• Enable successful go-lives by acting as the first line of QA before UAT with a client and final implementation.
• Assist with performing integrated system testing when new features are applied to a client system.
• Assist the Support desk as needed to solve complex system tickets.
• Other duties as assigned.

What You’ll Need:

• A Bachelor's degree in any Technology, Engineering, Sciences, Mathematics (STEM) field related field or equivalent experience
• Experience with SQL a definite asset.
• Experience with application configuration within a CMS or similar environment. For example, a configuration of fields, creation of workflows, tweaking, and implementation.
• Basic knowledge of ‘Software as a Service’ Solutions (SAAS) and experience of Software Development Lifecycle (SDLC).
• Ability to grasp concepts quickly with strong analytical and problem-solving skills and attention to detail.
• Clear, concise, and effective communication skills.
• Exceptional time management skills.
• Occasional travel is a requirement for this position, with the ability to travel within North America and Europe is a must.
• Must be legally eligible to work in the United States.

Why You’ll Love Working at SmartSimple + Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams at both SmartSimple and Foundant, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

SmartSimple and Foundant are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, SmartSimple and Foundant are also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [e-mail].