Implementation and Support Consultant

Harris Systems USA Inc; Nova Scotia; Remote; CAD 60,000 - 80,000; Full time

Job summary

Harris Systems USA Inc. is seeking a Customer Support Specialist experienced in ERP software implementation. This remote-friendly role involves configuring systems, training users, troubleshooting issues, and ensuring customer satisfaction. Benefits include competitive salary, health coverage, and flexible personal time.

Benefits

Competitive salary

Stock ownership options

Access to health, dental, and vision plans

Life insurance and disability coverage

Flexible paid personal time

Paid vacation

Qualifications

• 2+ years in customer support or similar client-facing roles.
• Understanding of ERP software, especially for local government.
• Ability to manage multiple tasks and communicate well with users.

Responsibilities

• Configure and deploy ERP software based on client needs.
• Investigate and resolve software issues for clients.
• Train users for adopting software solutions successfully.

Skills

Customer Support

Technical Proficiency

Communication Skills

Troubleshooting

Detail-oriented

Tools

TeamSupport

ClickUp

Microsoft Teams

Job description

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of our solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.

Customer Support & Issue Resolution

• Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
• Provide timely, professional assistance to clients via phone, email, and chat.
• Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
• Document customer issues, update knowledge base articles, and improve support processes.
• Work with Account Management to identify opportunities for additional solutions and services.
• Support product releases by coordinating with Support, TechOps, and Development teams.
• Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.

QUALIFICATIONS & EXPERIENCE

• 2+ years of experience in customer support, implementation, or a similar client-facing role.
• Strong understanding of ERP software (local government experience preferred).
• Technical proficiency in on-premises and cloud-based applications.
• Experience troubleshooting software and resolving complex functional issues.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
• Self-motivated, detail-oriented, and able to manage multiple tasks.
• Ability to travel across North America (United States, Canada, and the Caribbean).

WHAT WILL MAKE YOU STAND OUT

• Experience with CitySuite ERP software or similar solutions.
• Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
• Experience working in virtual / cloud environments (AWS, Azure).
• Familiarity with SQL databases and scripting (e.g., PowerShell, Python).

BENEFITS AND WORK HOURS

Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.

While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.

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