Impactful Thrift Store Donations & Retail Associate

Kaizen Lab Inc.; Kelowna; On-site; CAD 33,000 - 39,000; Part time

Job summary

Kelowna Women’s Shelter (KWS) is seeking a Casual Donations & Retail Sales Associate to support the Thrift Store operations in Kelowna, BC. You will greet donors and customers, process donations, maintain a clean, merchandised sales floor, and help deliver friendly, service-focused experiences in line with KWS values.

The role requires reliable availability for a minimum 8 shifts per month including two Saturdays, the ability to lift up to 30 lbs, and comfort working in indoor/outdoor settings.

Qualifications

• Minimum 1 year of retail, thrift store or customer service experience is an asset.
• Knowledge of Microsoft Office, POS systems and other relevant computer software programs is an asset.
• Basic math skills with the ability to manually calculate totals, make change, and reconcile cash transactions accurately.
• Ability to stand for long periods of time.
• Frequent carrying, bending, lifting, and twisting with merchandise weighing up to 30 lbs while navigating stairs.
• Ability to work in both indoor and outdoor environments.
• Respect for donor confidentiality and dignity.
• Strong interpersonal and communication skills.
• Alignment with the mission and values of Kelowna Women’s Shelter Society.

Responsibilities

• Greet and assist customers in a friendly and professional manner and ensure store is welcoming at all times.
• Assist with displays and inventory prices, in consultation with the TS Manager and TS team members/volunteers.
• Sorting and pricing items; Stocking shelves and racks; Displaying items and maintaining display areas.
• Placing and replacing signage; Processing purchases via established store POS system with various forms of payment.
• Register float maintenance, transaction records, securing cash and deposits; Process smaller donations at sales counter.
• Daily opening and closing procedures; Ensure cash area is tidy and organized at all times.
• Any other duties required to maintain the store’s day-to-day operations.
• Greet and thank donors warmly, creating a respectful and positive experience.
• Accept or respectfully decline donations based on established guidelines.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Attention to detail

Tools

POS systems

Microsoft Office

Job description

Kelowna Women’s Shelter (KWS) is seeking a Casual Donations & Retail Sales Associate to support the Thrift Store operations in Kelowna, BC. You will greet donors and customers, process donations, maintain a clean, merchandised sales floor, and help deliver friendly, service-focused experiences in line with KWS values.

The role requires reliable availability for a minimum 8 shifts per month including two Saturdays, the ability to lift up to 30 lbs, and comfort working in indoor/outdoor settings.