Frontline Support Worker

Kaizen Lab Inc.; Kelowna; On-site; CAD 66,000 - 74,000; Full time

Benefits offered by this job

Dental

Extended Health Care

Pension Plan

Paid Sick Leave

Long Term Disability

Emergency Travel Insurance (Outside of

Canada

Employee Family Assistance Program

Wellness Discounts

Shelter thrift store discount

Job summary

Kelowna Women’s Shelter invites applications for a Frontline Support Worker in Kelowna. The role centers on providing support, advocacy, information, crisis intervention, and temporary housing at the Transition House for women and their children fleeing or at risk of domestic abuse.

Responsibilities include intake processes, safety planning, crisis response, resource referrals, and liaising with partner agencies.

Qualifications

• Diploma in a related human/social service field with one year of recent related experience or equivalent.
• Intermediate First Aid.

Responsibilities

• Answer incoming phone calls, take messages, schedule appointments, and respond to women in crisis or needing support.
• Admit and discharge women and their children; assess risk; complete intake forms and safety planning.
• Provide active listening, needs assessment, goal setting, action plans, and information on services and resources.
• Maintain safety and comfort for residents and the facility.
• De-escalate conflicts and assist with transportation arrangements for appointments.

Skills

Active listening

Crisis intervention

Communication

Education

Diploma in a related human/social service field

Tools

First Aid certification

Job description

Are you passionate about creating safe spaces for individuals experiencing domestic abuse? Do you thrive in environments where your leadership can make a tangible difference in people's lives? If so, the Kelowna Women’s Shelter (KWS) invites you to join our team as a Frontline Support Worker.

About Us

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary

The Frontline Support Worker provides women and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities

• Answer incoming phone calls including, taking messages, making appointments, responding to women in crisis or requiring support and information, screening potential new women and recording call information.
• Admit and discharge women and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new women and their children (reviewing fire safety, security, house rules/procedures, facility and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the women and their children and the security of the facility.
• De-escalates and facilitates resolution of conflicts between women residing at the Transition House.
• Assist in the arranging of transportation for women and their children, to outside appointments and services.
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Requirements

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Intermediate First Aid.

Additional Requirements

• A suitable Criminal Records Check for working with vulnerable people.
• Membership in the Union is required.

Location

Kelowna

Hours of Work

10 hours per day; 35 hours per week averaged; 11:00am-9:00pm.

Pay

$33.49/hour

Benefits

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• Kelowna Women’s Shelter Thrift Store Discount

Why Join Us

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

Join us in making a difference!

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.