ILSC National Student Services Manager, Canada

Ilsc Education Group; Vancouver; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

A leading educational institution in Canada is seeking a National Student Services Manager to oversee operations across multiple campuses. This senior leadership role requires a bilingual candidate with a proven track record in managing distributed teams and enhancing student experiences. Responsibilities include strategic planning, team mentorship, and compliance oversight. The role offers a competitive salary and the opportunity to make a significant impact on student services.

Qualifications

• Minimum 5 years’ experience in student services or academic administration.
• 3+ years’ experience in a leadership role managing teams across multiple locations.

Responsibilities

• Lead and support the national Student Services team across all campuses.
• Ensure compliance with provincial and federal regulatory bodies.
• Oversee national advising practices ensuring accurate guidance for students.

Skills

Bilingual

Leadership

Interpersonal Skills

Organizational Skills

Communication

Education

Post-secondary education

Graduate-level studies

Job description

Role: National Student Services Manager, Canada
Reporting to: National Director, Student Services, Canada
Place of Employment: ILSC and Greystone College Campuses – Vancouver, Toronto, and Montreal (Remote and On-site)

Description
The National Student Services Manager, Canada is a senior leadership role responsible for overseeing
student services operations across all ILSC and Greystone College campuses in Vancouver, Toronto, and Montreal. This role ensures exceptional student support, operational excellence, compliance with all provincial and federal regulatory bodies, outstanding school facilities management and a unified student experience nationally.

This individual will lead, develop, and support a cross-functional and remote team of Student Services Managers and Advisors. The role involves strategic planning, team mentorship, compliance oversight, and continuous improvement of services and facilities that contribute to student satisfaction, retention, and overall success.

The successful candidate will be a bilingual leader (English and French) with a proven track record of managing distributed teams, and strong organizational and interpersonal skills. This full-time salaried position (37.5 hours/week) involves travel and requires flexibility across multiple time zones.

Salary: $75,000 - $85,000 – dependent on experience

Key Responsibilities

Leadership & Strategy

• Lead and support the national Student Services team across all campuses, setting performance standards and fostering professional development.
• Ensure a cohesive, consistent, and student-focused experience across all ILSC and Greystone College locations in Canada.
• Implement national strategies to improve student experience, retention, and overall satisfaction
based on data (e.g., NPS, surveys).
• Promote innovation and continuous improvement in service delivery and processes.
• Report on key student services KPIs to the National Director, Student Services.
• Lead the implementation and optimization of technology, systems, and tools that enhance student services delivery, team collaboration, and data reporting across campuses.

Team Management

• Mentor and manage direct reports in Vancouver, Toronto, and Montreal; lead regular meetings and one-on-one check-ins.
• Build and support high-functioning remote and hybrid teams.
• Facilitate cross-campus collaboration and knowledge sharing.
• Create and deliver training programs for staff development.

Compliance & Administration

• Ensure campus compliance with all provincial and federal regulatory bodies including PTIRU, EQA, Ministère de l'Enseignement supérieur, Ministry of Colleges and Universities, and Languages Canada.
• Ensure compliance with IRCC regulations
• Oversee and standardize administrative processes including enrolment documentation, study and work permits, transcripts, and graduation procedures.
• Ensure proper maintenance of facilities, student safety, and emergency readiness in collaboration with joint occupational health and safety committees.
• Collaborate with Finance, Registration, Academics, and Operations teams nationally.

Student Support & Advising

• Oversee national advising practices ensuring students receive accurate guidance on academic and
career pathways.
• Supervise communication channels (email, in-person, and virtual) to support student inquiries.
• Resolve complex student issues, complaints, or escalations in collaboration with campus staff and sales teams.
• Lead initiatives that drive extensions, upsells, and program conversions.
• Stay current on Canadian immigration policies and regulations affecting international students, including study and work permits, and ensure that staff are informed and advising students in compliance with the latest requirements.

Campus Experience & Engagement

• Drive national student experience initiatives including events, orientation, activities, and social media.
• Align student engagement strategies with the ILSC and Greystone College mission and values.
• Monitor trends and gather feedback to inform continuous improvement.
• Oversee the management of school facilities at each campus, ensuring they are welcoming, safe, and aligned with brand standards—this includes coordinating maintenance, managing vendors, and supporting space planning for student and staff needs.

Essential Qualifications and Attributes

• Bilingual in English and French (verbal and written).
• Proven leadership experience in a multi-campus and remote team setting.
• Strong interpersonal, communication, and team-building skills.
• Demonstrated ability to work collaboratively and strategically across departments.
• Organized, detail-oriented, and able to manage competing priorities effectively.
• Proactive, empathetic, and student-focused approach.

Education and Experience Required

• Post-secondary education required; graduate-level studies or management training an asset.
• Minimum 5 years’ experience in student services or academic administration, preferably in international education.
• 3+ years’ experience in a leadership role managing teams across multiple locations.
• Strong understanding of Canadian education regulations and international student services.

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

• PASSION: To enrich & transform people’s lives


• INNOVATION: To evolve through creativity & diversity


• RESPECT: To treat everyone with compassion & dignity


• COLLABORATION: To build community & achieve more together


• INTEGRITY: To act responsibly & ethically in everything we do

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact HR at [e-mail]

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