ILSC National Student Services Manager, Canada

ILSC Education Group; Vancouver; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a National Student Services Manager to oversee operations across multiple campuses. This senior leadership role focuses on enhancing student experience and satisfaction through strategic planning, compliance oversight, and team mentorship. The ideal candidate is a bilingual leader with a strong background in managing distributed teams and a passion for student success. This full-time position offers an opportunity to make a significant impact on student services at a national level, ensuring exceptional support and operational excellence across all locations. Join a dynamic team dedicated to fostering a unified and enriching student experience.

Qualifications

• 5+ years in student services or academic administration, ideally in international education.
• Proven leadership in managing remote teams across multiple locations.

Responsibilities

• Lead national Student Services team and ensure a student-focused experience.
• Oversee compliance with educational regulations and manage student inquiries.

Skills

Bilingual in English and French

Leadership

Interpersonal Skills

Communication Skills

Organizational Skills

Empathy

Education

Post-secondary education

Graduate-level studies or management training

Tools

Technology systems for student services

Job description

Role: National Student Services Manager, Canada

Reporting to: National Director, Student Services, Canada

Place of Employment: ILSC and Greystone College Campuses – Vancouver, Toronto, and Montreal (Remote and On-site)

Description

The National Student Services Manager, Canada is a senior leadership role responsible for overseeing student services operations across all ILSC and Greystone College campuses in Vancouver, Toronto, and Montreal. This role ensures exceptional student support, operational excellence, compliance with all provincial and federal regulatory bodies, outstanding school facilities management, and a unified student experience nationally.

This individual will lead, develop, and support a cross-functional and remote team of Student Services Managers and Advisors. The role involves strategic planning, team mentorship, compliance oversight, and continuous improvement of services and facilities that contribute to student satisfaction, retention, and overall success.

The successful candidate will be a bilingual leader (English and French) with a proven track record of managing distributed teams, and strong organizational and interpersonal skills. This full-time salaried position (37.5 hours/week) involves travel and requires flexibility across multiple time zones.

Salary: $75,000 - $85,000 – dependent on experience

Key Responsibilities

Leadership & Strategy

1. Lead and support the national Student Services team across all campuses, setting performance standards and fostering professional development.
2. Ensure a cohesive, consistent, and student-focused experience across all ILSC and Greystone College locations in Canada.
3. Implement national strategies to improve student experience, retention, and overall satisfaction based on data (e.g., NPS, surveys).
4. Promote innovation and continuous improvement in service delivery and processes.
5. Report on key student services KPIs to the National Director, Student Services.
6. Lead the implementation and optimization of technology, systems, and tools that enhance student services delivery, team collaboration, and data reporting across campuses.

Team Management

1. Mentor and manage direct reports in Vancouver, Toronto, and Montreal; lead regular meetings and one-on-one check-ins.
2. Build and support high-functioning remote and hybrid teams.
3. Facilitate cross-campus collaboration and knowledge sharing.
4. Create and deliver training programs for staff development.

Compliance & Administration

1. Ensure campus compliance with all provincial and federal regulatory bodies including PTIRU, EQA, Ministère de l'Enseignement supérieur, Ministry of Colleges and Universities, and Languages Canada.
2. Ensure compliance with IRCC regulations.
3. Oversee and standardize administrative processes including enrolment documentation, study and work permits, transcripts, and graduation procedures.
4. Ensure proper maintenance of facilities, student safety, and emergency readiness in collaboration with joint occupational health and safety committees.
5. Collaborate with Finance, Registration, Academics, and Operations teams nationally.

Student Support & Advising

1. Oversee national advising practices ensuring students receive accurate guidance on academic and career pathways.
2. Supervise communication channels (email, in-person, and virtual) to support student inquiries.
3. Resolve complex student issues, complaints, or escalations in collaboration with campus staff and sales teams.
4. Lead initiatives that drive extensions, upsells, and program conversions.
5. Stay current on Canadian immigration policies and regulations affecting international students, including study and work permits, and ensure that staff are informed and advising students in compliance with the latest requirements.

Campus Experience & Engagement

1. Drive national student experience initiatives including events, orientation, activities, and social media.
2. Align student engagement strategies with the ILSC and Greystone College mission and values.
3. Monitor trends and gather feedback to inform continuous improvement.
4. Oversee the management of school facilities at each campus, ensuring they are welcoming, safe, and aligned with brand standards—this includes coordinating maintenance, managing vendors, and supporting space planning for student and staff needs.

Essential Qualifications and Attributes

1. Bilingual in English and French (verbal and written).
2. Proven leadership experience in a multi-campus and remote team setting.
3. Strong interpersonal, communication, and team-building skills.
4. Demonstrated ability to work collaboratively and strategically across departments.
5. Organized, detail-oriented, and able to manage competing priorities effectively.
6. Proactive, empathetic, and student-focused approach.

Education and Experience Required

1. Post-secondary education required; graduate-level studies or management training an asset.
2. Minimum 5 years’ experience in student services or academic administration, preferably in international education.
3. 3+ years’ experience in a leadership role managing teams across multiple locations.
4. Strong understanding of Canadian education regulations and international student services.