I.T. Support Technician (PFT) (1) (CUPE 67.26)

Norfolk-County; Central Ontario; On-site; CAD 45,000 - 57,000; Full time

Job summary

Norfolk County in Simcoe, Ontario, is seeking an I.T. Support Technician to keep its technology running smoothly by installing, maintaining, and supporting workstations, software, and voice and data systems.

You will provide hands-on technical help, guide users, and ensure reliable IT services that enable staff to work efficiently. This permanent full-time role reports to the Manager, IT Operations and requires a 3-year diploma and 4 years' experience.

Qualifications

• Three year post-secondary diploma in computer science, technology studies, or related field.
• Four years’ relevant experience to be familiar with scope of position.
• Must have a valid Ontario driver’s license and access to a reliable vehicle.

Responsibilities

• Installation, maintenance and support of County workstations and peripherals.
• Administer and/or provide hardware and software support to Corporate users.
• Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users.
• Research, develop and implement approved training plans for Corporate Standard Software.
• Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters.
• Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies.
• Assist in the development of policies and procedures related to information technology.
• Provide backup support for all information technology functions.
• Monitor web page administration and act as coordinator between departments and vendors.
• Promote effective and appropriate use of information technology.
• Provide progress reports at meetings.
• Keep current on changes and innovative technology developments.

Skills

Driver's license

OHS familiarity

Software proficiency

Education

Three year post-secondary diploma

Four years experience

Job description

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As the I.T. Support Technician, you will keep Norfolk County’s technology running smoothly by installing, maintaining, and supporting workstations, software, and communication systems. You’ll provide hands‑on technical help, guide users, and ensure reliable, effective IT services that enable staff to work efficiently.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Duties and Responsibilities:

• Installation, maintenance and support of County workstations and peripherals
• Administer and/or provide hardware and software support to Corporate users
• Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
• Research, develop and implement approved training plans for Corporate Standard Software
• Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
• Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
• Assist in the development of policies and procedures related to information technology
• Provide backup support for all information technology functions
• Monitor web page administration and act as coordinator between departments and vendors
• Promote effective and appropriate use of information technology
• Provide progress reports at meetings
• Keep current on changes and innovative technology developments
• Perform other duties as assigned

Knowledge and Experience:

• Three (3) year post-secondary diploma in computer science, technology studies, or related field
• Four (4) years’ relevant experience to be familiar with scope of position

Skills and Abilities:

• Valid Ontario driver’s license and access to a reliable vehicle.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents

Posting #: CUPE 67.26

Position: I.T. Support Technician

Position Code: 5ISWSR

Status: Permanent Full Time (35 hours per week)

Number of Vacancies: 1

Employee Group: CUPE Local 4700

Wage: $32.87 - $41.09 per hour

Division: Corporate Services

Department: Information Technology

Reports to: Manager, I.T. Operations

Location: Simcoe, Ontario (in office work including off‑site work at locations supported by Norfolk County based on operational requirements of the role)

Posting Period: Septebmer 18, 2026 - October 1, 2026

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.