I.T Field Service Technician

Mbi-IT-Service; Winnipeg; On-site; CAD 39,000 - 41,000; Full time

Job summary

MBI IT Services in Winnipeg, MB is hiring a contract I.T. Field Service Technician. The role requires 1–3 years of experience, strong Windows 7 knowledge and hardware support across desktops, laptops, servers, and printers. A driver’s license and car for travel are required.

The position involves training, user migration, and hands-on support with a focus on customer service and problem resolution. Working hours can include weekends and evenings.

Qualifications

• High school diploma plus college or university enrollment/degree.
• 2+ years as break/fix Field IT technician or lead.
• Excellent hardware knowledge and Windows 7/10.
• Strong communication and training skills.

Responsibilities

• Maintains, troubleshoots, and repairs computer systems, hardware and peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports user account information including rights, security and groups.
• Trains employees, identifies and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Skills

Windows 7 knowledge

Desktop support

PC building

User migration

Training

Communication skills

Hardware support

Laptops

Servers

Printers

Mobile OS familiarity

Education

High school diploma

College/university enrollment/degree

Tools

PC hardware

Windows operating systems

Networking basics

Job description

We are currently hiring for a contract I.T Field Service Technician job in Winnipeg, MB. You must have 1-3 years of experience in this role and have a strong knowledge of Windows 7. Experience on Desktop Support, Laptops, Servers, Printers, Hardware Support, and IMAC. POS experience is a plus but not required. The ideal candidate would have good communication skills, user migration, build & training experience.

Duration

1 YEAR( possibility for extension depending on job performance).

I.T. Field Service Technician job responsibilities:

• Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports user account information including rights, security and systems groups.
• Trains employees, identifies and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Available to work extended hours including weekends and evenings for the duration of the contract.
• Strong written and verbal communication skills.
• High school diploma and college or university enrollment/degree.
• 2+ years experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.
• Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
• Experience with building pcs, user migration, UAT and training.
• Working technical knowledge of current protocols, operating systems and standards.
• Able to read and understand technical manuals, procedural documentation and OEM guides.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Familiar with personal computers/printers/wireless connectivity devices.
• Possession and use of an owed car for travel between locations.
• Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
• Ability to lift a 20 lbs. box from the floor to a tabletop surface.

Nice to Have:

• College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
• CompTIA A+ certifications.
• Cisco or Microsoft certifications.

Compensation

$28-30/h.

If you are interested or would like more information about the I.T. Field Service Technician job in Winnipeg, MB. or other MBI Inc. employment opportunities.

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