Hygiene Coordinator - Market Mall Dental Care

hellodent; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

RRSP matching

Total rewards package

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Market Mall Dental Care in Calgary is seeking a Dental Administrator to join our busy North West Calgary practice. You will manage the daily schedule for dental hygienists and clinicians, maintain patient records, and support treatment planning and billing with a focus on patient care and service quality.

The role requires at least 2 years of experience as a Dental Administrator, familiarity with dental software, and the ability to educate patients about treatment options.

Qualifications

• Minimum 2 years of experience as a Dental Administrator.
• Knowledge of dental treatment plans and ability to educate patients.
• Experience with dental software programs.
• Clinical background is considered an asset.

Responsibilities

• Optimize the daily Dental Hygiene appointment schedule to maximize utilization.
• Manage recall system and maintain accurate patient records.
• Explain treatment options, discuss plans and respond to questions.
• Build strong patient relationships and address cancellations.
• Process billing, submit insurance claims and handle payments professionally.

Skills

Dental scheduling

Patient communication

Billing & insurance processing

Recall system management

Record keeping

Tools

Dental software

Job description

Get to Know Us:

Market Mall Dental Care has been providing exceptional dental services to the community of North West Calgary for over 30 years! We are a family-oriented practice, and our dedicated team of dental professionals offer dental care for patients of all ages.

We are proud to offer our patients a full range of dental services including comprehensive general dentistry, cosmetic services, extractions and root canals, dental implants, sedation services, Invisalign, plus many more!

We pride ourselves on providing quality dental care and 4.8 stars on google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

We are conveniently located inside Market Mall on the 2nd level. There is ample space for free parking, not to mention easy access to great restaurants and shopping!

https://www.marketmalldentalcare.ca/site/home

Schedule:

• 32–40 hours per week
• Varying daytime shifts: 7:45 AM–3:45 PM, 8:00 AM–4:00 PM, 8:15 AM–4:15 PM, or 8:30 AM–4:30 PM
• One evening shift per week: 11:30 AM–7:30 PM
• May include 1–2 Saturdays per month

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Optimizethe dailyDental Hygieneappointment schedule(s)to ensure fullutilizationwith minimal gaps
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records
• Encourage patient acceptance of thedentaltreatment plan by meeting their needs, answeringquestionsand creating value for the proposed treatment
• Present treatment options,reviewpayment plans, answer questions and overcome objections to motivate patientsto case acceptance
• Build strong relationships with patients to ensure trust andloyalty
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum2yearsexperienceas aDental Administrator isrequired
• Knowledge and understanding of oral treatment plans and ability to educate patientsisrequired
• Experience with dental software programs isrequired
• Clinical background is considered an asset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.